Support » Plugin: Catchers Helpdesk and Ticket system for Support » Performance issue with stgh_plugin_settings filter

  • Resolved Fernando Acosta


    Hi there!

    The filter stgh_plugin_settings is loaded even in the tickets list screen – but it’s helpful only in the setting pages.

    The problem I’m facing now is: if I add custom options there, like add a “select user”, just like the ‘assignee_default’ option that you’ve in your add-on, the dashboard becomes super slow (I’ve about 50k registered users).

    When I turn switch the “option” value for an static empty array it becomes quite more fast again.

    is that possible to load this filter only in the settings page? Let me know if you need any further information to test it out.


Viewing 1 replies (of 1 total)
  • Plugin Author mycatchers


    Hello Fernando,

    thank you for the request. I will ask our developer how it can be managed. Could you please send us a ticket to
    Let’s continue to chat there.

Viewing 1 replies (of 1 total)
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