@derpetze very sorry for your experience. Have you tried working with our support staff? Maybe we can take an extra look at your site and setup to make things perform better. You could always reach us here
@klaviyo “Maybe we can take an extra look at your site and setup”
I’m am 100% sure you mean well but please never ask for credentials on these forums. If “extra look” means logging into this user’s site, don’t!
https://wordpress.org/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
@sterndata sorry for the misunderstanding. I did not suggest the op sharing the credentials in the public forum which is why I am directing them to visit our support portal where the communications will be completely private.
The point is not asking to share credentials in a public form but asking for (and normalizing the practice of asking for) credentials.
Credentials are not necessary. Just wanted do say, that you have to rethink the plugin. Add to cart with blocking request to your api… I dont like
