Pending users not listed in user section

  • Resolved molokini

    (@molokini)


    5 months, 4 weeks ago

    Hi There,

    There are 4 pending users count display in ultimate member dashboard but when we click on pending users we can’t see in users list. can see the data in database and thing is some of the admin user can see the pending users list and some are not. that’s very strange as all the admins have same access.

    can you please let us know the fix.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • missveronica

    (@missveronicatv)

    5 months, 4 weeks ago

    @molokini

    Try to click “Clear user statuses cache” at UM Dashboard.
    Maybe also the “Clear cache of XX users” button.

    • This reply was modified 5 months, 4 weeks ago by missveronica.
    Thread Starter molokini

    (@molokini)

    5 months, 4 weeks ago

    we have tried both the options yesterday and today as well. still the same issue. can’t able to see the users.

    Thank you.

    missveronica

    (@missveronicatv)

    5 months, 4 weeks ago

    @molokini

    Try to do a Theme/Plugin conflict test if your Theme
    or another Plugin is causing a conflict with UM.

    https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    5 months, 4 weeks ago

    Hello @molokini

    Administrators are able to see any user regardless of their statuses.

    Please verify that administrators have a single role “Administrator”, no other roles. Also verify these settings for the “Administrator” user role on wp-admin > Ultimate Member > User Roles > Edit Role

    Can edit other member accounts? – turned on
    Can edit these user roles only – empty (nothing is selected)
    Can view other member profiles? – turned on
    Can view these user roles only – empty (nothing is selected)

    See example here

    Regards

    Thread Starter molokini

    (@molokini)

    5 months, 4 weeks ago

    Hi ,

    Thank you for your response. all the admin has a admin role with forum keymaster role assign to it. will check the other settings you have mentioned.

    Thank you.

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    5 months, 4 weeks ago

    Hi,

    So, administrators on your website have multiple roles (“Administrator” and “Keymaster”), not a single “Administrator” role. Am I correct?

    Use the Role Priority tool to solve a conflict. Set a greater priority for the “Administrator” role. See details in the article How to set Role Priority for user roles.

    Regards

    Thread Starter molokini

    (@molokini)

    5 months, 4 weeks ago

    Hi ,

    we have added high priority for the admin role but still the same issue , can’t see the pending user list. then we find out that there is a conflict between admin column pro plugin. any suggestion how we can fix this conflict ?

    Thank you.

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    5 months, 2 weeks ago

    Hello @molokini

    The “admin column pro” plugin is not included in our 3rd party integrations list. Try to ask their support.

    Regards.

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    5 months, 1 week ago

    Hi @molokini

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)

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