Support » Plugin: WooCommerce » Pending Payment Status but card is deducted.

  • Resolved mnppdt28

    (@mnppdt28)


    Hi Support,

    we received similar issues from our three ecommerce sites. the order status on the backend is marked as Pending Payment however upon checking with Apco, it was charged and deducted.

    Please let us know what’s causing and to fix this issue.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff – a11n

    (@senff)

    Hey @mnppdt28

    As a first step, I’d recommend reaching out to the support team of the payment plugin that you’re using for Apco payment. Since one of it’s tasks is to change order statuses to “Processing” after it receives notification from the payment processor about successful payments, it looks like there’s something going wrong with that process.

    While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).

    • This reply was modified 1 year, 10 months ago by Senff - a11n.
    Thread Starter mnppdt28

    (@mnppdt28)

    hi @senff,

    Will do, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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