Support » Fixing WordPress » “Pending payment”—it cannot be paid for

  • Hi,
    I am using wordpress latest version and woocommerce latest version plugins. i also using flatsome premium theme latest version. my customer trying to place order but she/he seeing the message below once clicked on “Place order” button.

    This order’s status is “Pending payment”—it cannot be paid for. Please contact us if you need assistance.

    I have copied my WC system status it following-

    
    ### WordPress Environment ###
    
    Home URL: https://www.moumita.net
    Site URL: https://www.moumita.net
    WC Version: 3.0.3
    Log Directory Writable: ✔
    WP Version: 4.7.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    WCS_DEBUG: ✔  No
    Subscriptions Mode: ✔  Live
    
    ### Database ###
    
    WC Database Version: 2.6.14
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.1
    WooCommerce Review for Discount: by 75nineteen Media – 1.6.1
    Downgrade: by GraphicEdit – 1.0.0
    WooCommerce EasyPayWay A Bangladeshi Payment Gateway: by Jm Redwan – 1.4.0
    WP Hide Plugin Updates and Warnings: by Midland Web Company – 1.0
    Jetpack by WordPress.com: by Automattic – 4.8.2
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.1.1
    Newsletter: by Stefano Lissa & The Newsletter Team – 4.8.9
    Really Simple SSL: by Rogier Lankhorst – 2.5.11
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Related Posts via Taxonomies: by alphasis – 1.0.1
    Revolution Slider: by ThemePunch – 5.1
    SendPress Newsletters: by SendPress – 1.8.3.30
    Tawk.to Live Chat: by Tawkto – 0.2.5
    Theme My Login: by Jeff Farthing – 6.4.9
    WooCommerce Account Funds: by WooThemes – 2.0.11 – 2.1.4 is available
    WooCommerce Multilingual: by OnTheGoSystems – 4.1.2
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.6.5
    WooCommerce Product Fees: by Caleb Burks – 1.2
    Woocommerce Payment Gateway Per Product: by Dreamfox Media – 1.2.6
    WooCommerce Subscriptions: by Prospress Inc. – 1.5.29 – 2.2.4 is available
    WooCommerce: by Automattic – 3.0.3
    Follow-Up Emails: by 75nineteen Media LLC – 3.6.7
    Yoast SEO: by Team Yoast – 4.6
    WP Fastest Cache: by Emre Vona – 0.8.6.8
    WP Smush: by WPMU DEV – 2.6.2
    YITH WooCommerce Ajax Search: by YITHEMES – 1.5.2
    YITH WooCommerce Anti-Fraud: by YITHEMES – 1.1.0
    YITH WooCommerce Custom Order Status: by YITHEMES – 1.1.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: deposit (deposit)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable-subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4179 - /shop/
    Cart: #1906 - /shopping-cart/
    Checkout: #1907 - /checkout/
    My account: #1908 - /my-account/
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.3.4
    Author URL: http://www.uxthemes.com/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    

    My website URL Is https://www.moumita.net/

    Can someone please help me how to fix it?
    Thanks.

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Viewing 2 replies - 1 through 2 (of 2 total)
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