Title: Pending Payment
Last modified: January 25, 2019

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# Pending Payment

 *  Resolved [aminoxer](https://wordpress.org/support/users/aminoxer/)
 * (@aminoxer)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/pending-payment-8/)
 * Hello, i have just received two orders but they were stuck on “Pending payment”
   
   i made a test order i got the email notification but it was stuck in “on hold”
   anyone can help me?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [7 years, 3 months ago](https://wordpress.org/support/topic/pending-payment-8/#post-11145465)
 * Hi [@aminoxer](https://wordpress.org/support/users/aminoxer/),
 * The key here is understanding what payment method was used to process these orders.
 * The `Pending Payment` status generally means that the order was received, but
   the plugin is still awaiting payment – the order is unpaid. This status is generally
   seen when customers initiate the checkout process, but leave the site without
   completing payment. In most of this cases, the order will be created, but not
   having received a payment leaves the order in this status.
 * The `On-Hold` status also means that you are awaiting payment – the stock is 
   reduced, but you need to confirm payment. This is a status that is generally 
   used with offline payment methods, such as check or BACS payments; where the 
   order is processed, but the admin needs to manually confirm that the payment 
   was received (by checking if they received the checks or an online wire transfer).
 * You can read more about managing orders and statuses at the following support
   document:
 * [https://docs.woocommerce.com/document/managing-orders/](https://docs.woocommerce.com/document/managing-orders/)
 *  [Luminus Alabi](https://wordpress.org/support/users/luminus/)
 * (@luminus)
 * Automattic Happiness Engineer
 * [7 years, 3 months ago](https://wordpress.org/support/topic/pending-payment-8/#post-11168468)
 * Hi [@aminoxer](https://wordpress.org/support/users/aminoxer/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pending Payment’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Luminus Alabi](https://wordpress.org/support/users/luminus/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/pending-payment-8/#post-11168468)
 * Status: resolved