Pending payment

Hi @kubiq

Thanks for reaching out!

I understand that new orders on your site are still in Pending Payment status even though the order has been paid already, correct?

Can you please check if there are any similarities or patterns on this orders? Like, same product, same category, same location, etc?

For us to investigate this properly, please share with us a screenshot of the Order Notes for any of these orders.

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hi @kubiq

I understand that you’re affected by the bug report above and I can see that you’ve commented on the thread as well.

I would also suggest subscribing to the thread to keep posted for updates.

Thanks!

Hi @francescomarcuzzi ,

Sorry to hear that you are experiencing this same issue.

Kindly note that our developers are aware of this, as there is an open bug report for this here. I’d suggest subscribing to the thread so that you can be notified of any updates as they happen.

Cheers!