Support » Plugin: Abandoned Cart Lite for WooCommerce » Pending Orders

  • Resolved sitesforchrist

    (@sitesforchrist)


    Can you tell me if this (or the pro version) also handles pending orders? I seem to be getting some orders that get stuck in pending and I want to be able to email them to finish their order with maybe a coupon offer.

    Thanks!
    Sarah

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  • Plugin Author chetnapatel

    (@chetnapatel)

    Hi Sarah,

    >>Can you tell me if this (or the pro version) also handles pending orders?

    Yes, it is possible in our Abandoned Cart Lite and PRO version to send abandoned cart reminder email for the pending orders.

    We are considering the cart as abandoned if the user tries to pay for the order after “Cart abandoned cut off time” and the order status will be “Pending” or “Failed” then our plugin keeps the record of that orders in the abandoned orders list. And it will send the abandoned cart reminder email to users. 

    Please let me know if you have any question.

    Regards,
    Chetna Bhutka

     

    Hello. I was also wondering if it is possible to send cart reminder to customers that have initiated payment process (payment pending) and have (for unknow reason!) failed (results as cancelled order)?

    I receive orders such few times a day and I don’t know why those orders result as “cancelled order” in the stage where customer has already started payment process. I can, ofcourse, contact them directly but would be lovely to make this process automatic.

    At the moment, in my store, I do not see these “cancelled” orders (that I receive in my mailbox) among abandoned carts in Abandoned Cart Lite dashboard.

    Found something similar to explain this problem. Tickera has made this add-on to solve this missing feature. I would love to hear it being also available in Abandoned Cart Lite for WooCommerce.

    Anyone knows, maybe in PRO version?

Viewing 3 replies - 1 through 3 (of 3 total)
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