Title: pending orders
Last modified: August 22, 2016

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# pending orders

 *  Resolved [anitahollands](https://wordpress.org/support/users/anitahollands/)
 * (@anitahollands)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/pending-orders-2/)
 * I am not very computer savvy but I am having trouble with my site. I was told
   from a customer that they could not complete their purchase today. I use eshop
   and paypal. I looked at eshop on my dashboard and can see 4 attempts from the
   customer in “pending orders” I have googled this and it seems that these orders
   stay there for a while then move to “deleted orders”. It is scary how many there
   is. Can anyone help me? I also get “failed payment” notifications all the time
   and I have no idea why.
    [http://www.ryespice.co.uk](http://www.ryespice.co.uk)
 * [https://wordpress.org/plugins/eshop/](https://wordpress.org/plugins/eshop/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [useStrict](https://wordpress.org/support/users/usestrict/)
 * (@usestrict)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/pending-orders-2/#post-5227535)
 * Hi Anita,
 * The key is reading the emails for Failed Payments that you get. They’ll contain
   whatever error message caused the order to be stuck in Pending.
 * Cheers,
    Vinny
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/pending-orders-2/#post-5227542)
 * As there has not been an update to this topic for a while, I can only assume 
   that the issue has now been resolved and I am now marking it as such. If this
   is incorrect, please feel free to change the topic’s status and/or post a follow-
   up.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘pending orders’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg)
 * [eShop](https://wordpress.org/plugins/eshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/eshop/)
 * [Active Topics](https://wordpress.org/support/plugin/eshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/)

## Tags

 * [failed payment](https://wordpress.org/support/topic-tag/failed-payment/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)
 * [pending orders](https://wordpress.org/support/topic-tag/pending-orders/)

 * 2 replies
 * 3 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/pending-orders-2/#post-5227542)
 * Status: resolved