Pending donations

  • Resolved detailscloud

    (@detailscloud)


    3 years, 10 months ago

    We collect donations through Givewp forms, many donations are not completed and goes pending because the reCAPTCHA is activated upon payment and the donors don’t complete the payment steps because of that, how to solve the problem?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Paul

    (@paultgoodchild)

    3 years, 10 months ago

    Shield doesn’t integrate with GiveWP forms… are you sure that’s it’s Shield’s reCAPTCHA that’s interfering here?

    Thread Starter detailscloud

    (@detailscloud)

    3 years, 10 months ago

    Yes, I am sure.

    Plugin Author Paul

    (@paultgoodchild)

    3 years, 10 months ago

    CAn you give us a link, please?

    Again, Shield doesn’t integrate with GiveWP forms.

    You’ll need to give us much more information, such as why you’re sure it’s Shield that’s interfering.

    Matt Cromwell

    (@webdevmattcrom)

    3 years, 10 months ago

    Hi folks, speaking for GiveWP, here’s a few things that can happen related to the issue of pending donations and/or a reCaptcha:

    1. We don’t have an official reCaptcha integration, but we do have a PHP snippet that many users implement to add reCaptcha to their GiveWP forms. So maybe confirm whether or not you’ve implemented that.

    2. But pending donations most often are a result of either the donors never completed the donation, or your Stripe webhooks aren’t configured correctly.

    So, like Paul said above, the following information would be necessary to help diagnose this issue:

    1. Link to your form so we can see the problem live
    2. Did you use our snippet to implement the recaptcha on your site, or some other implementation.
    3. What payment gateway are you using?

    If this is more of a GiveWP issue, then I’d welcome you to open a ticket in our plugin forum with all of that information included:
    https://wordpress.org/support/plugin/give/

    Thanks!

    Plugin Author Paul

    (@paultgoodchild)

    3 years, 10 months ago

    @webdevmattcrom thanks for jumping in here, Matt!

    Thread Starter detailscloud

    (@detailscloud)

    3 years, 10 months ago

    https://violetsyria.org/donations/warm-smiles-4/

    This is a link to one of the campaigns, bearing in mind that the problem is with all campaigns

    Did you use our snippet to implement the recaptcha on your site, or some other implementatio?
    No

    What payment gateway are you using?
    Paypal

    Plugin Author Paul

    (@paultgoodchild)

    3 years, 10 months ago

    I don’t see recaptcha on there, but far more importantly, if you’re having problems with a site, disable all your caching and optimisations. You’ve got a tonne of cached JS files loading there. Return the site to uncached/unoptimised and see how things look.

    Have a read here to understand what I mean:
    https://onedollarplugin.com/blog/5-golden-rules-wordpress-site-optimisation/

    Thread Starter detailscloud

    (@detailscloud)

    3 years, 9 months ago

    A lot of spam donations come through the form of donating with fake names, How can the matter be resolved?

    Thread Starter detailscloud

    (@detailscloud)

    3 years, 9 months ago

    Donations are Pending

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Pending donations’ is closed to new replies.