Support » Plugin: File Away » PDF’s hang and do not open or download

  • solarman2

    (@solarman2)


    I haven’t made any changes recently other than update PHP to 7, and that was some time ago.
    However, reverting back to 5.6 makes no difference

    When clicking on a PDF the screen dulls and a circular “working” symbol appears around the cursor which never stops.
    The page hangs indefinitely.

    Please advise

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  • solarman2

    (@solarman2)

    I seem to have stumbled on a solution, but it still leaves unanswered questions and is only partially working.

    Disabling another plugin, which incidentaly has not been changed and has lived happily alongside Fileaway for several years has allowed PDFs to be downloaded.

    However, despite having the New Window setting selected, only download is happening with no option to open onsite

    I have also tried the flightbox shortcode to no avail.

    Can you throw any light on this please Thom ?

    One further point…
    I know you are grinding away with the aim of releasing a paid for version of this great plugin.
    I would be happy to pay.

    Unfortunately my problem has reappeared, and once again no changes other than WordPress updates have been made.

    Thom, it would be really helpful if you could at least let us know if you intend to support this plugin, release a premium version, or just let it fade away.

    I have already stated I would be happy to pay for a premium version, but I can’t hang on indefinitely while not knowing your intentions.

    I fully understand if you do not have time to progress the work any further, but could you perhaps find a few moments to inform us what’s happening with it?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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