Title: PDFs do not open
Last modified: September 4, 2019

---

# PDFs do not open

 *  [azrieluser](https://wordpress.org/support/users/azrieluser/)
 * (@azrieluser)
 * [7 years ago](https://wordpress.org/support/topic/pdfs-do-not-open/)
 * PDFs do not open
    And that writes me an error “Failed to load the PDF”. I’ve 
   tried some computers and some software, and customers tell me that too

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [7 years ago](https://wordpress.org/support/topic/pdfs-do-not-open/#post-11903442)
 * I’m sorry about that. Is this for both the email attachment and the direct download
   from the admin, or only one of them? Could you upload an example PDF somewhere
   so we can take a look at it?
 *  Thread Starter [azrieluser](https://wordpress.org/support/users/azrieluser/)
 * (@azrieluser)
 * [7 years ago](https://wordpress.org/support/topic/pdfs-do-not-open/#post-11913408)
 * Usually, we don’t open what is inside the site, and often we don’t open what 
   is sent to customers as well.
    And now I see that the file weighs 0 MB . Attached
   is a link to download the file [https://drive.google.com/file/d/1-FoGg5oVbHUTNKzPWyfU2hAsjx1DGSEG/view?usp=sharing](https://drive.google.com/file/d/1-FoGg5oVbHUTNKzPWyfU2hAsjx1DGSEG/view?usp=sharing)
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [7 years ago](https://wordpress.org/support/topic/pdfs-do-not-open/#post-11913420)
 * Is this supposed to be an invoice? The strange thing is that there is no document
   name in the filename at all here (and the file is completely empty like you said).
   Could you add `&debug=true` to the URL for the PDF Invoice to see if that shows
   you any errors?

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘PDFs do not open’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

## Tags

 * [pdf](https://wordpress.org/support/topic-tag/pdf/)

 * 3 replies
 * 2 participants
 * Last reply from: [Ewout](https://wordpress.org/support/users/pomegranate/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/pdfs-do-not-open/#post-11913420)
 * Status: not resolved