Thanks for your report and for including a link to the document.
I downloaded a copy of the Clayton-Seaside-Case-Study-2021_Feb-opt.pdf document and uploaded it to my test system. WordPress generated the thumbnail without any problems that I can see.
You can try using MLA’s thumbnail generation function to correct the problem:
- Navigate to the Media/Assistant admin submenu.
- Check the box to the left of the document.
- Pull down the “Bulk actions” list, select “Thumbnail” and click “Apply.
- Leave the “Type (o) WP” selection in place.
- You may have to change the “Existing items” selection to “Delete”, but try first with the “Keep” default.
- Click “Generate Thumbnails”.
I will leave this topic unresolved until I hear back from you on whether this worked.
I fixed it by applying these steps from your reply to danielmelnechuk (@danielmelnechuk) from 1 year 1 month ago, “One PDF thumbnail not showing after replacing with new PDF.”
I followed these steps:
- Navigate to the Media/Assistant admin submenu.
- Check the box to the left of the bad item.
- Pull down the Bulk Actions dropdown, select “Thumbnail” and click “Apply”.
- Verify that the Type radio button is set to “WP”.
- Change the “Existing Items” dropdown to “Delete”
- Ignore the “-Thumbnail” value in the Suffix text box. It does not apply to WP thumbnails.
- Click “Generate Thumbnails”.
- Check the return message at the top of the screen and look for a thumbnail in the table.
IMPORTANT: I only needed to get to step #3 to fix the issue.
Thanx David,
I actually figured it out while you were looking into it (see my response above). Again, thank you for being o responsive to my question. You are always right on top of issues and I really appreciate it.
Nick
Thanks both for this as I had same issue and the above resolved it 🙂
