Title: PDF Uploading problem
Last modified: August 30, 2016

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# PDF Uploading problem

 *  Resolved [Lishone80](https://wordpress.org/support/users/lishone80/)
 * (@lishone80)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/pdf-uploading-problem/)
 * Hello,
 * So I am using the test-install portion of the server and today I did a webinar.
   We used Firefox. This is the main problem we ran into on both ends. MY guest 
   speaker was at her house and I was at my office and we both were logged into 
   Firefox.
 * When we both tried to upload our pdf’s it froze. It would state 100%processed
   but froze. No matter what we did, we could not upload the pdf’s. We shared the
   camera, did not share the camera, we shared the desktop, didn’t share the desktop,
   no matter what we did, we couldn’t upload the pdf’s as it froze. The only way
   to get unfrozen was to refresh the page.
 * Is this a problem that is common using test-install situation? What causes this?
 * Thanks
 * [https://wordpress.org/plugins/bigbluebutton/](https://wordpress.org/plugins/bigbluebutton/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [J Federico](https://wordpress.org/support/users/jfederico/)
 * (@jfederico)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/pdf-uploading-problem/#post-6682425)
 * The problem, as you pointed, was in test-install. That server is provided by 
   Blindside Networks for free for people to try out. And as there is people using
   it from all around the world, the load can be very heavy in times.
 * My guesses are that it may have been one of those times or your PDF was massive
   or the pdf had some encoded characters that the BBB server could not process.
 * My recommendation, for trying it out is to use it with an smaller or simpler 
   PDF. For production, well it is always going to be better to have your own server.
 * Questions related to BBB are answered faster in any of the official bigbluebutton
   mailing lists. In google groups bigblubutton-users would be your best shot.
 *  Plugin Author [J Federico](https://wordpress.org/support/users/jfederico/)
 * (@jfederico)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/pdf-uploading-problem/#post-6682452)
 * Closing due inactivity

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PDF Uploading problem’ is closed to new replies.

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## Tags

 * [PDFs](https://wordpress.org/support/topic-tag/pdfs/)

 * 2 replies
 * 2 participants
 * Last reply from: [J Federico](https://wordpress.org/support/users/jfederico/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/pdf-uploading-problem/#post-6682452)
 * Status: resolved