PDF invoices generate automatically

  • Resolved Mickael Maury

    (@mickaelmaury)


    2 years, 4 months ago

    Hello, not all invoices generate automatically, although the configuration should generate invoices when switching to these order statuses: “Order Completed” / “Order Refunded” / “Customer Invoice / Order Details (E -manual email)”.

    However, all the status information for the extension is green.

    WooCommerce: version 8.5.1

    PDF Invoices & Packing Slips for WooCommerce: version 3.7.6

    If you have any ideas where this problem could come from.

    Please note: using manual PDF invoice generation, it is created correctly and some orders have their invoice generated automatically, but not all.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Mickael Maury

    (@mickaelmaury)

    2 years, 4 months ago

    I installed WP Mail Log plugin to check and indeed on certain orders the invoice PDF is not generated and does not send as an attachment.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    2 years, 4 months ago

    Hi @mickaelmaury,

    Are you using any transactional mail service, like MailPoet, Brevo, etc.?

    Thread Starter Mickael Maury

    (@mickaelmaury)

    2 years, 4 months ago

    Yes, I use Brevo transactional mail service (WP Mail SMTP connector).

    Plugin Contributor Yordan Soares

    (@yordansoares)

    2 years, 4 months ago

    Thanks, Mickael.

    As far as we know, Brevo has a limit of 1 attachment per email and max 4 MB file size. Maybe you are attaching another document/file to the mail or are the PDF invoice too heavy?

    Thread Starter Mickael Maury

    (@mickaelmaury)

    2 years, 4 months ago

    The PDF invoice is the only file sent as an attachment.

    The invoices weigh around 250 KB.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    2 years, 3 months ago

    Thanks for checking that, Mickael.

    Is it possible that you can switch the mail sending temporarily to your mail server instead (if your provider allows you to create email accounts, too), to rule out that this is not an issue related with Brevo?

    Plugin Contributor Yordan Soares

    (@yordansoares)

    2 years, 3 months ago

    Hi @mickaelmaury,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

Viewing 7 replies - 1 through 7 (of 7 total)

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