Support » Plugin: PDF Invoices & Packing Slips for WooCommerce » PDF invoice not attached to admin email

  • Resolved sabineboogaard1985

    (@sabineboogaard1985)


    Hi, great plugin!

    It worked a long time, but since about a month the PDF’s are not aatached anymore to the email the admin receives when there is a new order. Before it worked fine. I did changed nothing in the plugin.

    Hope you can help!

    Thank you,
    Sabine

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @sabineboogaard1985,

    Thanks for doing those tests. You said that the admin receive the email, but not the PDF document attached. However, you also said that this email is not logged in the mail logging, right? If so, I wonder if the admin email is being intercepted by another plugin, maybe Autocomplete WooCommerce Orders, could you try by disabling this plugin and place a test order to check?

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    I disabled this plugin but still the email is not logged. The admin indeed does receive the emails.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Please write us at support@wpovernight.com to further investigate about this issue.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you for your help, I contacted the support!

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Doing a follow-up on this issue, it turned out that it was being caused by being using multiple recipients on the New order notification settings, but they were separated by semicolon (;) instead of comma (,), causing the mail not to be sent. After replacing the semicolon with a comma, the notification started sending again.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you so much for noticing this! Where do yo see this? I didn’t even know there were more recipients…

    Plugin Contributor Yordan Soares

    (@yordansoares)

    You can see it under WooCommerce > Settings > Emails > New order > Recipient(s).

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you!

Viewing 8 replies - 16 through 23 (of 23 total)
  • The topic ‘PDF invoice not attached to admin email’ is closed to new replies.