PDF Invoice is empty

schmicho
(@schmicho)

1 year, 9 months ago

Hi there,

when I try to generate an invoice the PDF is empty. there is only my logo in the top right corner.
When I turn on the “generate as HTML” setting, I get the invoice without any problems (but not in pdf)

Is this “bug” known ? or is there already a fix for this ?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Contributor Mohamad
(@mohamadntr)

1 year, 9 months ago

Hi @schmicho,

Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. It would also be helpful to see a screenshot of your System Configuration and Write Permissions set up under WooCommerce > PDF Invoices > Advanced > Status tab.

Best regards

Thread Starter schmicho
(@schmicho)

1 year, 9 months ago

Hi Mohamad,

Thanks for the reply. there are no known fatal-errors or wpo-wcpdf entries in the log.
Here’s a screenshot from the status tabs

View post on imgur.com

Plugin Contributor Mohamad
(@mohamadntr)

1 year, 9 months ago

Thank you for sharing the info.

I can see your PHP version is 8.3.8-nmm1 which seems to be a specialized build. Would it be possible for you to change to the latest stable official release of the PHP version and try again to see if the issue happens?

Best regards

Thread Starter schmicho
(@schmicho)

1 year, 9 months ago

Hi Mohamed,

unfortunately it’s not possible to change the PHP Version of this site. 8.3 is the only PHP Choice I get from my Hoster… Is there any other way ?

Plugin Contributor Mohamad
(@mohamadntr)

1 year, 9 months ago

Please contact us by emailing support@wpovernight.com so we can further investigate your issue.

Thanks

southparc.nl
(@southparc)

1 year, 9 months ago

Hi there, same issue here.
We have something else in the config: we replaced the original site (A) with a copy with enhancements (B). B was made on a different domain and with Installation we moved B back to the original domain, replacing A.
As everything is working, except we have blank invoices, I can’t imagine this to be the cause

Plugin Contributor Mohamad
(@mohamadntr)

1 year, 9 months ago

Hi @southparc,

Could you also please contact us by emailing support@wpovernight.com?

Thanks

southparc.nl
(@southparc)

1 year, 9 months ago

sure, will do – tx

thecottonshoppe
(@thecottonshoppe)

1 year, 9 months ago

Encountered same issue after I changed to a new hosting provider, although not sure if both events are linked. I have emailed to support@wpovernight.com with screen shots. Can you kindly review and update asap?