Support » Plugin: PDF Builder for WPForms » PDF Form Builder causing conflict with WP Rocket

  • Resolved websiteguyjh

    (@websiteguyjh)


    Hi there

    We seem to be getting a critical error on our site with one of our forms that’s utilising the PDF builder plugin.

    I can provide logins and screen shots of the error if necessary.

    Please assist, thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter websiteguyjh

    (@websiteguyjh)

    Hi Edgar

    With this plugin enabled I get a Critical Error on the site when trying to submit the form. For now I’ve got the plugin deactivated to ensure users can submit it successfully.

    Can you please provide some assistance?

    Thread Starter websiteguyjh

    (@websiteguyjh)

    Hi Edgar

    I’m not sure why I don’t seem to be getting a response from you.. Is this something you can assist me with please?

    If not please let me know so that I can look elsewhere but I thought you’d be the best point of contact as you’re the developer.

    Any assistance would be greatly appreciated.

    Thank you.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    Sorry for the delay, please have in mind that this is not a support portal, this is a forum, i try to reply to everyone but it might take a while, if you have the full version please create a support ticket here instead https://pdfbuilder.rednao.com/contact-us.

    Regarding your issue, please check your php error log and see if it says something about the issue, if so please put whatever the error log says about the error here.

    Regards!

    Thread Starter websiteguyjh

    (@websiteguyjh)

    Hey!

    Thank you for your response. Apologies, you seemed to be providing solutions to other issues so I thought I’d ask. I did try contacting you here: http://rednao.com/contact-me/ but the form doesn’t seem to work?

    I’ve had someone else look into it and it appears it was due to the caching plugin I’m using. I simply turned off caching for the page my form appears on and the form now works with your plugin.

    Thank you again for your response. I appreciate it!

Viewing 4 replies - 1 through 4 (of 4 total)
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