Hi @shaar7,
Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs
You can copy and paste the errors in a code block here (writing «/code» in the editor), or attach them into a text file in https://www.file.io/, and then pasting the download link in a reply here (the file will be deleted after the first download, so please don’t try to test it downloading it yourself).
thanks for quick reply. really appreciate.
please find the logs
https://file.io/ClSQ3nPUgjbP
Thanks for sharing those files, @shaar7,
It seems that you are using the mPDF extension. Could you please check if you are using the latest release, which currently is 2.5.4?
If not, please download it and update the plugin, to check if the issue is fixed: https://github.com/wpovernight/woocommerce-pdf-ips-mpdf/releases/tag/2.5.4
You will find there 2 versions (choose the one that fit better to your case):
i updated but still notworking.
maybe it will reflect for new orders ?
Thanks for trying updating the plugin, @shaar7:
Could you also go to WooCommerce > Status > System Status, click on Get system report, then click on Download for support, attach the file on https://www.file.io/?
Sorry for the late reply @shaar7,
If the issue persists, could you please contact us at support@wpovernight.com, to continue with the help there?
