Title: PDF Export button doesn’t work Last modified: August 7, 2019 --- # PDF Export button doesn’t work * [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 9 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/) * After the new update, the button for exporting the customer list pdf in each product doesn’t work Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 9 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11722874) * Hi [@angyboss20](https://wordpress.org/support/users/angyboss20/), * Are you able to check if you have any javascript errors in your console? If so can you paste them here? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729346) * Here you go. * ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/ me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403 g @ ?v=2.0:6 extension.js:24 onMessage extension ial.js:425 Clean the cache of the scraper (new onComplete event) admin.js?ver=20190710012259:216[ wc-product-customer-list-pro] AJAX operation took about 1.122 seconds. 8virtual- fs.js:20 Uncaught Error: File ‘Roboto-Regular.ttf’ not found in virtual file system at t.e.readFileSync (virtual-fs.js:20) at Object.P.openSync (index.js: 43) at Function.value (font_factory.js:13) at n.font (fonts.js:49) at n.r.provideFont( PDFDocument.js:51) at t. (TextInlines.js:110) at Array.forEach () at t.e.measure (TextInlines.js:105) at t.e.buildInlines (TextInlines.js:66) at t.e.measureLeaf (DocMeasure.js:134) * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729479) * Hi [@angyboss20](https://wordpress.org/support/users/angyboss20/), * thanks for the update. It seems there’s a lot of things going on there. Can you disable all plugins except for mine and woocommerce to see if that fixes anything? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729487) * I did disable all the plugins except for Product Customer List for WooCommerce and Woocommerce but the button of the pdf still not working. * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729489) * When you do that what are you seeing in the console? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729491) * Uncaught Error: File ‘Roboto-Regular.ttf’ not found in virtual file system at t.e.readFileSync (virtual-fs.js:20) at Object.P.openSync (index.js:43) at Function. value (font_factory.js:13) at n.font (fonts.js:49) at n.r.provideFont (PDFDocument. js:51) at t. (TextInlines.js:110) at Array.forEach () at t.e.measure (TextInlines.js:105) at t.e.buildInlines (TextInlines.js:66) at t. e.measureLeaf (DocMeasure.js:134) * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729495) * ONe last thing to try, when your plugins are disabled, can you try switching theme to a default one like twentynineteen? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11729500) * Same errors: * Uncaught Error: File ‘Roboto-Regular.ttf’ not found in virtual file system at t.e.readFileSync (virtual-fs.js:20) at Object.P.openSync (index.js:43) at Function. value (font_factory.js:13) at n.font (fonts.js:49) at n.r.provideFont (PDFDocument. js:51) at t. (TextInlines.js:110) at Array.forEach () at t.e.measure (TextInlines.js:105) at t.e.buildInlines (TextInlines.js:66) at t. e.measureLeaf (DocMeasure.js:134) * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11737172) * And when you say the pdf button doesn’t work, does it appear? What happens exactly? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11739782) * The button stop working after the last update. * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11740731) * But what do you mean by “stop working”? WHat exactly is happening? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11741018) * When I try to export the list of customer in each product with the PDF button, it is not working. The page stayed the same and in the console it appears the error that I copied and pasted in the previous messages. * Hope is clear, but if not let me know what exactly you need to know * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11759948) * [@angyboss20](https://wordpress.org/support/users/angyboss20/) What I need to know is your definition of “not working”. When you click on the button, nothing happens at all? Does it open another tab? Do you get an error? * Thread Starter [angyboss20](https://wordpress.org/support/users/angyboss20/) * (@angyboss20) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/#post-11760069) * [@kokomoweb](https://wordpress.org/support/users/kokomoweb/) What is happening is: * I go to one product page, scroll down, click the PDF button and nothing happen. * When I click on the PDF button, the console shows this error: * virtual-fs.js:20 Uncaught Error: File ‘Roboto-Regular.ttf’ not found in virtual file system at t.e.readFileSync (virtual-fs.js:20) at Object.P.openSync (index. js:43) at Function.value (font_factory.js:13) at n.font (fonts.js:49) at n.r. provideFont (PDFDocument.js:51) at t. (TextInlines.js:110) at Array. forEach () at t.e.measure (TextInlines.js:105) at t.e.buildInlines( TextInlines.js:66) at t.e.measureLeaf (DocMeasure.js:134) * I hope it’s clear the issue now * Plugin Author [Kokomo](https://wordpress.org/support/users/kokomoweb/) * (@kokomoweb) * [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/page/2/#post-11782265) * Hey everyone, we found the issue and will be pushing a fix shortly. Thank-you for your patience! Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘PDF Export button doesn’t work’ is closed to new replies. * ![](https://ps.w.org/wc-product-customer-list/assets/icon-256x256.gif?rev=2690352) * [Product Customer List for WooCommerce](https://wordpress.org/plugins/wc-product-customer-list/) * [Frequently Asked Questions](https://wordpress.org/plugins/wc-product-customer-list/#faq) * [Support Threads](https://wordpress.org/support/plugin/wc-product-customer-list/) * [Active Topics](https://wordpress.org/support/plugin/wc-product-customer-list/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wc-product-customer-list/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wc-product-customer-list/reviews/) * 15 replies * 2 participants * Last reply from: [Kokomo](https://wordpress.org/support/users/kokomoweb/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/pdf-export-button-doesnt-work/page/2/#post-11782265) * Status: not resolved