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PDF doesn't show in Safari, Firefox (2 posts)

  1. JLDV
    Member
    Posted 2 years ago #

    The plugin works great on my Mac (10.8.2) in Chrome 24.0.1312.25 beta, but in Safari 6.0.2 and Firefox 16.0.2 I get the Google Doc window with its menu bars, but no PDF inside it. I'm using the enhanced viewer (the Google Doc window doesn't show at all otherwise, just a blank space) and cleared the cache in Safari as a test but the results were the same.

    Here's the page:
    http://jdvbooks.com/mi-cocina-mi-barrio-fragmento/

    Thanks for any help!

    http://wordpress.org/extend/plugins/google-document-embedder/

  2. k3davis
    Member
    Plugin Author

    Posted 2 years ago #

    Hi JLDV,

    Looks good for me in Firefox. (I don't have Safari installed.)

    You were on the right track with clearing the cache. While I'm not too familiar with Safari's cache options (for obvious reasons) be sure you're also clearing "active logins" (as it's called in Firefox) or "active sessions" or the like.

    Another way to troubleshoot, if possible, is to view the page in Safari on another device that you know hasn't visited the page before. That would make it very clear when you're having a local issue, as clearing cache is actually really a complex issue in modern browsers, which have multiple types of cache and many levels of options to do this.

    Let me know how it goes,

    Kevin

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