PDF does not appear in sent email

  • Resolved dario06

    (@dario06)


    5 years, 4 months ago

    Hi
    I ask you for help to solve the following problem:
    I receive the default email sent by the store, but I do not receive the PDF, although I can verify in the admin that it was created and is given as sent

    Thanks

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Alberto Perez

    (@studiosweb)

    5 years, 4 months ago

    Hi,

    Emails are sent when there is a PDF, so…please review your email configuration for checking if you have any filter to remove attachaments.

    Regards

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Hi

    Sorry, but the problem is not in the email
    I do not have any filter to remove attachments.

    I noticed the plugin presentation video, which email sends only PDF and subject that you inserted in the plugin settings

    My email that is sent, is the default html e-mail from the store, and the subject is not what I added in settings but rather the standard of woocommerce

    I hope you can help me with this problem because I do not have any knowledge
    Thanks

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    This plugin is amazing, and I need it to work

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Hi

    I discovered the following:
    If I set to “generate coupons automatically on processing order status”, the PDF is generated and the email is sent. Everything is OK

    When I set to “generate coupons automatically on complete order status” or “generate coupons mannually”, the PDF is created but the email is not sent.

    The email is only sent if I set “generate coupons automatically on processing order status”, if I change from another state to on processing order status, It is no longer sent.

    In short, the PDF is always created, but is only sent via email if it is set to “generate coupons automatically on processing order status”.

    Thanks

    Plugin Author Alberto Perez

    (@studiosweb)

    5 years, 4 months ago

    Hi,

    Ok i will review the issue as soon as possible.

    Thanks,

    Best regards

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Hi,

    In my last message I informed you that I could only receive email with PDF if it is set to “generate coupons automatically on processing order status” (you can see message above).
    After this update I do not receive email with pdf, with any configuration.

    I look forward to your help in resolving this problem.

    Thanks,

    Best regards

    Plugin Author Alberto Perez

    (@studiosweb)

    5 years, 4 months ago

    Hi @dario06

    Please attach an image of your order pages.

    Review if you have cuopons on your system file: wp-uploads/woocommerce-gift-coupon

    Can you provide me an a test account for generate a test purchase on your site.

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Where can I send access data?

    Plugin Author Alberto Perez

    (@studiosweb)

    5 years, 4 months ago

    email.albertoperez@yahoo.com

    If you provide me an a test account, i will test your issue as soon as possible.

    Regards

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Hi

    I sent you a email

    Thanks
    Best regards

    Plugin Author Alberto Perez

    (@studiosweb)

    5 years, 4 months ago

    Hi @dario06

    I sent you an email. You have solved your problem with the last upgrade?

    Best regards,

    Thread Starter dario06

    (@dario06)

    5 years, 4 months ago

    Hi Alberto

    Issue resolved with last update, thanks

    Best regards

Viewing 12 replies - 1 through 12 (of 12 total)
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