Hi,
May I ask you to send screenshots of the plugin settings?
In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status.
Also, please take a look at WooCommerce → Status → Logs — have there been any errors related to the reported plugin here? If so, please attach screenshots of the logs.
Hi, because we use the free version there are no specific settings. General tab automatic is disabled and URL Fopen is enabled. Logs: storeabill-sync: “An error occurred while syncing a customer with ID 1.”
Where can I post the status report in private?
Hi,
You can send us an application on the official support channel.
Please contact us here: https://www.wpdesk.net/contact/
Please send a private message, because I can’t submit at your site. I’ll send the status report asap. My latest info above wasn’t helpful?
Hi,
Please send us a WooCommerce system status. Read more information on where to get the system status.
As I wrote before: I can’t submit sending the report via your website, so please send a PM or any email address where to drop it.
Hi,
Could you try reaching out to us using the contact form and selecting “Presale Question” as the inquiry type? I’d like to ensure that this communication method works correctly.
Please let me know if you were able to submit your message this way: contact form.
Thank you, and I look forward to your response!
Hi, I just tried this way. Hopefully that will work out, but I couldn’t attach any files yet.
We really need help on this asap, because we are just before getting online with our site and need to fix the PDF issue. Best regards
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This reply was modified 8 months, 4 weeks ago by
diggital2016.
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This reply was modified 8 months, 4 weeks ago by diggital2016.
Hi, meanwhile we could identify the issue: Our site password protection blocked internal functions and that disabling it resolved the problem with the PDF background graphics.
Hopefully this can be useful for other users to be aware of. Best regards
