Title: PAYPAL_INVALID_PAYMENT_OPTION Last modified: January 7, 2023 --- # PAYPAL_INVALID_PAYMENT_OPTION * Resolved [miguelgaton](https://wordpress.org/support/users/miguelgaton/) * (@miguelgaton) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/) * We have an error when we update the country on checkout page. * To reproduce the error: - [https://architechtures.com/en/](https://architechtures.com/en/) click on “ 15 days free trial” - on checkout change the country - Error! * The logs shows this info: * [https://api.braintreegateway.com/merchants/vwn2cnrj3jgmct3h/client_api/v1/paypal_hermes/create_payment_resource](https://api.braintreegateway.com/merchants/vwn2cnrj3jgmct3h/client_api/v1/paypal_hermes/create_payment_resource) 422 * name: ‘BraintreeError’, code: ‘PAYPAL_INVALID_PAYMENT_OPTION’, message: ‘PayPal payment options are invalid.’, type: ‘MERCHANT’ * I’m not sure if this issue is related with my Braintree account because it works fine on spanish version ([https://architechtures.com/](https://architechtures.com/) click on “15 dias de prueba gratis” and update the country/pais on checkout page). * One week ago the english version worked fine but not now (and not relevante changes on the site in the last 2 weeks). * Regards, * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaypal_invalid_payment_option%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [miguelgaton](https://wordpress.org/support/users/miguelgaton/) * (@miguelgaton) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16355104) * Any idea? * Plugin Support [Raif Deari](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16357309) * Hi [@miguelgaton](https://wordpress.org/support/users/miguelgaton/)! * Thanks for reaching out! * Can you please share your site’ System Status Report with us? You can get it by navigating to the **WooCommerce / Status** section of your site. Once there, click on the **Get system report** button and then copy it by clicking on the** Copy for support** button, then paste it here. * Additionally, was there any update right before the issue started appearing? It seems that there is wrong data being passed to PayPal from the English version of the site and that could be caused by a plugin conflict. * Thread Starter [miguelgaton](https://wordpress.org/support/users/miguelgaton/) * (@miguelgaton) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16358080) * ```wp-block-code ### WordPress Environment ### WordPress address (URL): https://architechtures.com Site address (URL): https://architechtures.com WC Version: 7.2.2 REST API Version: ✔ 7.2.2 WC Blocks Version: ✔ 8.9.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache/2.4.47 (Win64) OpenSSL/1.1.1k PHP/7.3.28 PHP Version: 7.3.28 PHP Post Max Size: 1 GB PHP Time Limit: 12000 PHP Max Input Vars: 5000 cURL Version: 7.70.0 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL 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Motor InnoDB wp_yith_ywsbs_activities_log: Datos: 0.33MB + Índice: 0.00MB + Motor InnoDB wp_yith_ywsbs_delivery_schedules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_ywsbs_order_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_ywsbs_revenue_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_ywsbs_stats: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yoast_indexable: Datos: 1.48MB + Índice: 0.36MB + Motor InnoDB wp_yoast_indexable_hierarchy: Datos: 0.06MB + Índice: 0.05MB + Motor InnoDB wp_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_yoast_seo_links: Datos: 0.13MB + Índice: 0.09MB + Motor InnoDB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 attachment: 587 custom_css: 1 customize_changeset: 49 mkhb_header: 2 mkhb_revision: 2 nav_menu_item: 60 page: 34 post: 33 product: 28 product_variation: 39 revision: 3298 shop_coupon: 6 shop_order: 1919 shop_order_refund: 1 shop_subscription: 703 sp_easy_accordion: 1 testimonial: 1 vc_settings_preset: 7 vg_gateway_condition: 1 woo_mb_template: 66 ywsbs_subscription: 839 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (30) ### Advanced Cron Manager: por BracketSpace – 2.5.0 Advanced Custom Fields: por WP Engine – 6.0.6 ARPrice - Premium WordPress Pricing Table Plugin: por Repute InfoSystems – 3.8.1 Blog Designer PRO: por Solwin Infotech – 2.7.3 Code Snippets: por Code Snippets Pro – 3.2.2 Disable Bloat for WordPress & WooCommerce: por Disable Bloat – 3.1.11 Disable Gutenberg: por Jeff Starr – 2.8.1 Gravity Forms: por Gravity Forms – 2.6.8 WPBakery Page Builder (Modified Version): por Michael M - WPBakery.com – 6.4.1 Jupiter Core: por Artbees – 1.0.2 Jupiter Donut: por Artbees – 1.1.0 Machete: por Nilo Vélez – 4.0.2 WPML Multilingual CMS: por OnTheGoSystems – 4.5.14 WooCommerce Direct Checkout: por QuadLayers – 2.7.6 Braintree for 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AMP-MODE – 1.2.2 Duplicator Pro: por Snap Creek – 4.0.2 Export customers list csv for WooCommerce, WordPress users csv, export Guest customer list: por PI Websolution – 2.0.74 WP Rocket: por WP Media – 3.12.2.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Base de la tienda: ❌ Página sin definir Carrito: #8 - /cart/ Finalizar compra: #9 - /checkout/ Mi cuenta: #10 - /my-account/ Términos y condiciones: #1409 - /condiciones-generales-de-uso/ ### Theme ### Name: Jupiter Child Theme Version: (la actualización a la versión 0 está disponible) Author URL: Child Theme: ✔ Parent Theme Name: Jupiter Parent Theme Version: 6.7.0 Parent Theme Author URL: http://themeforest.net/user/artbees WooCommerce Support: ✔ ### Templates ### Overrides: jupiter/woocommerce/archive-product.php jupiter/woocommerce/checkout\terms.php jupiter/woocommerce/content-product.php jupiter/woocommerce/loop\add-to-cart.php jupiter/woocommerce/loop\loop-end.php jupiter/woocommerce/loop\loop-start.php La version 2.6.1 de jupiter/woocommerce/content-product_cat.php está obsoleta. La versión del núcleo es la 4.7.0 Outdated Templates: ❌ Aprende cómo actualizar ### Suscripciones ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Activo Subscriptions Live URL: https://architechtures.com Subscription Statuses: wc-active: 74 wc-expired: 14 wc-pending-cancel: 53 wc-pending: 9 wc-on-hold: 211 wc-cancelled: 342 WooCommerce Account Connected: ❌ No Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Si Cache Update Failures: ✔ 0 fallo ### Configuración de la tienda ### Country / State: España — Málaga ### Suscripciones por pasarela de pago ### Braintree (Credit Card): wc-active: 32 wc-cancelled: 23 wc-on-hold: 18 wc-pending: 7 wc-pending-cancel: 16 Braintree (PayPal): wc-active: 16 wc-cancelled: 11 wc-on-hold: 4 wc-pending: 2 wc-pending-cancel: 20 other: wc-cancelled: 1 ### Compatibilidad de pasarelas de pago ### Braintree (Credit Card): products card_types payment_form tokenization charge charge-virtual authorization capture_charge customer_decline_messages refunds voids customer_id add_payment_method token_editor apple_pay subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin Braintree (PayPal): products card_types payment_form tokenization charge charge-virtual authorization capture_charge customer_decline_messages refunds voids customer_id add_payment_method token_editor subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin ### Braintree (Credit Card) ### Environment: Production Tokenization Enabled: Debug Mode: Off ### Braintree (PayPal) ### Environment: Production Tokenization Enabled: Debug Mode: Off ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: ES WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: ✔ Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-11 08:33:37 +01:00 Options: ✔ Notes: 64 Onboarding: completed ### Action Scheduler ### Completo: 1.216 Oldest: 2022-12-20 21:13:31 +0100 Newest: 2023-01-10 12:22:17 +0100 Pendiente: 176 Oldest: 2023-01-10 16:03:29 +0100 Newest: 2023-02-24 05:49:41 +0100 ### Status report information ### Generated at: 2023-01-10 12:49:00 +01:00 ``` * No special updates in the last weeks. * Thread Starter [miguelgaton](https://wordpress.org/support/users/miguelgaton/) * (@miguelgaton) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16358263) * I’ve traced the differents between ES and EN version when updating the country and: - ES version calls Ajax and requests [https://api.braintreegateway.com/merchants/XXXXX/client_api/v1/paypal_hermes/setup_billing_agreement](https://api.braintreegateway.com/merchants/XXXXX/client_api/v1/paypal_hermes/setup_billing_agreement) OK - EN version calls Ajax and requests [https://api.braintreegateway.com/merchants/XXXXX/client_api/v1/paypal_hermes/create_payment_resource](https://api.braintreegateway.com/merchants/XXXXX/client_api/v1/paypal_hermes/create_payment_resource) 422 error * Why the same process (add product > checkout > update country) request two different paypal fonctions? * regards, * Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/) * (@simplysaru) * [3 years, 4 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16360871) * Hi [@miguelgaton](https://wordpress.org/support/users/miguelgaton/) , * This issue looks like it’s coming from conflict rather than from Braintree PayPal. The error message on the page is session expired, which indicates that the user session is being ended as soon as the country changes. To confirm, when navigating back to the cart after the sessionl expired message I no longer see the trial product in the cart, which is an issue. * Could you follow the conflict troubleshooting guide [here](https://docs.woocommerce.com/document/woocommerce-self-service-guide/) to test for conflicts. * As to why they are making different requests, different countries have different rules/guidelines and PayPal has different ways to request payment authentication based on which country is being selected as bank/card details will be from that specific country. * Do keep us posted on how the recommended suggestion works out for you. * Thread Starter [miguelgaton](https://wordpress.org/support/users/miguelgaton/) * (@miguelgaton) * [3 years, 3 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16383475) * Hello again, * After a lot of tests I’m finally 100% sure the issue is related with braintree plugin. As son as I disable braintree plugin (or I disable all braintree payments) the ecommerce works fine again. * So the problem onlye happends when: - braintree plugin is active - at least one braintree payment is active - english version ([https://architechtures.com/en/](https://architechtures.com/en/)), spanish version works fine. * Any help? * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [3 years, 3 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16385329) * Howdy again, * > english version ([https://architechtures.com/en/](https://architechtures.com/en/)), > spanish version works fine. * That sounds like WPML and [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/) are not integrating with each other. Do you know if WPML does declare support for Braintree for WooCommerce Payment Gateway? * Kind regards, Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘PAYPAL_INVALID_PAYMENT_OPTION’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon- 256x256.png?rev=3234800) * [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/reviews/) * 7 replies * 4 participants * Last reply from: [con](https://wordpress.org/support/users/conschneider/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/paypal_invalid_payment_option/#post-16385329) * Status: resolved