Title: paypal webhook failures
Last modified: April 25, 2021

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# paypal webhook failures

 *  Resolved [nomad-one](https://wordpress.org/support/users/nomad-one/)
 * (@nomad-one)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/paypal-webhook-failures/)
 * Hi we are having a very strange issue.
 * After weeks of troubleshooting mostly we have our GiveWP setup working and payments
   succeeding without much problems. There is however a persistent webhook failure
   reported in GiveWP logs.
 * It seems even after completing payments, payments coming off account, marked 
   as completed at GiveWP side there’s one last webhook which keeps failure.
 * We managed to narrow it down to an access token issue, it seems PayPal is expecting
   an access token for this last attempt which it is not receiving.
 * This problem happens regardless whether any caching is running or not, we’ve 
   testing this with every single kind of cache completely disabled and clearer 
   and it still persists.
 * We’ve removed everything that we thought could have been interrupting the process
   of communication between givewp and paypal including security patches and plugins.
 * Part of the webhook failure log contains the following
 *     ```
       [body] => {"error":"invalid_token","error_description":"Access Token not found in cache"}
           [response] => Array
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/paypal-webhook-failures/#post-14381051)
 * Hi [@nomad-one](https://wordpress.org/support/users/nomad-one/),
 * What you can do is disconnect and reconnect to Paypal in Donations -> Settings-
   > Payment Gateways -> Paypal -> Paypal Donations.
 * Let me know if that resolves things, or if you need further assistance. Thanks
   for using GiveWP! Have a great day.
 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/paypal-webhook-failures/#post-14409829)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘paypal webhook failures’ is closed to new replies.

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## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)
 * [webhook](https://wordpress.org/support/topic-tag/webhook/)

 * 2 replies
 * 2 participants
 * Last reply from: [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/paypal-webhook-failures/#post-14409829)
 * Status: resolved