Support » Plugin: WooCommerce » Paypal verification

  • Resolved Handyann

    (@handyann)


    Hi,
    I’m pretty new at this and I thought I’d set up Paypal payments properly on my site, using the sandbox. However, I had my first proper PP payment yesterday and it showed as being ‘on hold’ because of a verification issue with the email address.

    I checked in the Woo settings and changed the address. I understand that I have to now progress the sale manually? Other answers I’ve read elsewhere say there should have been a notification email from PP when I set up the business account – I’ve checked my email accounts but can find none.

    My other problem sounds crazy, but if I try logging into my PP business account with the business email login, it just takes me to my normal PP account. There’s no record of the order or payment there. Luckily, the buyer is a friend so I asked him what showed on his account and it just says ‘pending’.

    I’ve trawled the net to find a solution – it’s probably me being stupid! – but it’s very hard to find a suitable search term and I’m just getting stacks of irrelevant stuff. So, while this second problem may not be totally in your remit, please give me some hint as to what I’ve done wrong.
    I’m tearing my hair out and really don’t know where else to go to get this resolved, so thank you in advance for any help you can give.

    Regards,
    Ann

    I’ve added the Woo status report below as requested:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://unicornstudios.shop
    Site address (URL): https://unicornstudios.shop
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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    I’m pretty new at this and I thought I’d set up Paypal payments properly on my site, using the sandbox. However, I had my first proper PP payment yesterday and it showed as being ‘on hold’ because of a verification issue with the email address.

    If you set up a sandbox account, and are not able to accept test payments there, it sounds like there could be a couple things going on.

    • Sandbox accounts can only accept payments from sandbox payment accounts
    • If your email address needs to be verified, you would need to check with PayPal to see what’s going on (if you tried to verify it already)

    My other problem sounds crazy, but if I try logging into my PP business account with the business email login, it just takes me to my normal PP account. There’s no record of the order or payment there. Luckily, the buyer is a friend so I asked him what showed on his account and it just says ‘pending’.

    If you are having issues with your PayPal account, you would need to contact them, we have no insight into PayPal accounts at all.

    Hopefully that helps! Have a great one!

    Plugin Support Joey – a11n

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Paypal verification’ is closed to new replies.