• Resolved sunwardhobby

    (@sunwardhobby)


    for a few days after upgrading plugin, an error comes up.

    Occasionally there is an error from paypal not charging the tax on orders. The summary on paypal shows the correct amounts for net and shipping, but tax is zero.

    This is not happening all the time, just sometimes.

    I checked the tax settings, and they have not changed. The items affected are from different categories.

    Because the totals don’t match, the order is placed on hold and an error is in the Order Notes.

    I contacted paypal support with an order that had this error.

    I provided all information I could find and provided data in the logs.

    Response:

    I understand your concern and I apologize for any inconveniences that may have been caused due to the issues you have been experiencing. Upon review of transaction ID# XXXXX, I was able to confirm that PayPal processed the information that was passed along from your website. What this means is that PayPal does not calculate your tax or shipping; however it is calculated on the website and then passed to PayPal. There appears to be a disconnect between what your shopping cart is sending and what PayPal is receiving. You will want to contact WooCommerce to ensure that there are no issues with what is being sent to PayPal.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • MayKato

    (@maykato)

    Hello,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter sunwardhobby

    (@sunwardhobby)

    the status report has some confidential information. How can it be posted privately?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @sunwardhobby 👋

    If you’re worried about privacy, you’re welcome to remove the site URL from the log. Having that information is invaluable to us as a tool to help you.

    Cheers! 🙂

    Thread Starter sunwardhobby

    (@sunwardhobby)

    uhm, my user handle shows enough

    MayKato

    (@maykato)

    Hello,

    Are you using PayPal checkout or PayPal Standard? – you can find out which PayPal plugin you have active in your store under Active Plugins in your system status report.

    Thread Starter sunwardhobby

    (@sunwardhobby)

    status report – private infomation has been replaced with ‘deleted’

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.sunwardhobbies.ca
    Site address (URL): https://www.sunwardhobbies.ca
    WC Version: 5.5.1
    REST API Version: ✔ 5.5.1
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    Language: en_CA
    External object cache: –
    
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    ### Status report information ###
    
    Generated at: 2021-07-20 11:52:09 -04:00
    
    Thread Starter sunwardhobby

    (@sunwardhobby)

    paypal is via
    paypal standard

    Plugin Support Cara

    (@dcka)

    Hi, @sunwardhobby!

    Sorry for the delayed response here. Are you still having issues with PayPal Standard? If yes, please contact us at WooCommerce.com > My Account > Support using the WooCommerce.com account you used for purchasing the extensions on your site.

    Please include a link to this forum thread, so that we can keep track of what’s already been done. Please also include as much information as you can, including the ones you provided to PayPal support before, so things like logs and screenshots of affected orders, and so on.

    We will be able to help you further there. I’ll close this thread, but we’ll see you at WooCommerce.com.

    Thread Starter sunwardhobby

    (@sunwardhobby)

    Yes problem still exists. Even after updating all plugins and optimizing the database.

    I will start a ticket in the account

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Paypal Validation error with tax not being charged’ is closed to new replies.