Title: Paypal validation error
Last modified: August 22, 2016

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# Paypal validation error

 *  Resolved [ColinWalker](https://wordpress.org/support/users/colinwalker/)
 * (@colinwalker)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/)
 * We are getting the following error on many of our orders (not all):
 * PayPal Validation Error: Payment amounts do not match initial order (gross **.**).
   Order status changed from pending to on-hold.
 * The issue is being caused by the shipping amount.
 * Shipping is set at a fixed rate, it is passed to PayPal correctly but the order
   in WP says something like:
 * Subtotal £9.25
    Shipping £4.00 Total £9.25
 * Any ideas?
    Thanks.
 * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Jigoshop Support – Olaf](https://wordpress.org/support/users/jigoshop-support-olaf/)
 * (@jigoshop-support-olaf)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380015)
 * Hello,
 * Could you please post your System info?
 *  Thread Starter [ColinWalker](https://wordpress.org/support/users/colinwalker/)
 * (@colinwalker)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380100)
 * Just so you know this has literally only just started happening since the last
   update, we have been using Jigoshop since it very first came out.
 *  ### Begin System Info ###
 *  Multi-site: No
 *  SITE_URL: [http://www.thevillagewitch.co.uk](http://www.thevillagewitch.co.uk)
   
   HOME_URL: [http://www.thevillagewitch.co.uk](http://www.thevillagewitch.co.uk)
 *  Jigoshop Version: 1.12.1
    WordPress Version: 4.0
 *  Platform: Windows
    Browser Name: Chrome Browser Version: 37.0.2062.124 User 
   Agent String: Mozilla/5.0 (Windows NT 6.3; WOW 64) AppleWebKit/537.36 (KHTML,
   l ike Gecko) Chrome/37.0.2062.124 Safari/537.36
 *  PHP Version: 5.3.28
    MySQL Version: 5.5.37 Web Server Info: LiteSpeed
 *  eAccelerator: Disabled
    APC: Disabled OpCache: Disabled
 *  PHP Memory Limit: 128M
    PHP Post Max Size: 100MB PHP Upload Max File Size: 100MB
   PHP Max Input Time: 60 PHP Max Input Vars: 1000 WordPress Memory Limit: 64MB
 *  Short Open Tag: Enabled
    Allow URL fopen: Enabled
 *  WP_DEBUG: Disabled
    WP Table Prefix: Length: 3 Status: Acceptable
 *  Show On Front: page
    Page On Front: 928 Page For Posts: 0
 *  Session: Enabled
    Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use
   Cookies: On Use Only Cookies: On
 *  DISPLAY ERRORS: On (1)
    FSOCKOPEN: Supported
 *  ACTIVE PLUGINS:
 *  Akismet: 3.0.2
    Block Bad Queries (BBQ): 20140922 Broken Link Checker: 1.9.5
   Contact Form 7: 3.9.3 Easy Social Share Buttons for WordPress: 1.3.9.8.2 Exclude
   Pages from Navigation: 1.92 FV Simpler SEO: 1.6.24 Google XML Sitemaps: 4.0.7.1
   Jigoshop: 1.12.1 Mad Mimi Sign Up Forms: 1.1 No Page Comment: 1.0.7 Quick Notice
   Bar: 2.0.0 Rank Tracker: 1.7.1 SEO SearchTerms Tagging 2: 1.535 Sucuri Security–
   Auditing, Malware Scanner and Hardening: 1.7.2 Vice Versa: 2.2.3 WangGuard: 1.6-
   RC4 WordPress Importer: 0.6.1 WordPress Meta Robots: 2.1 WP Admin Bar Removal:
   2014.0816.0392 WP Maintenance Mode: 2.0.3
 *  CURRENT THEME:
 * :
 *  ### End System Info ###
 *  Thread Starter [ColinWalker](https://wordpress.org/support/users/colinwalker/)
 * (@colinwalker)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380154)
 * This is becoming very urgent, can someone please help? Thanks.
 *  [Jigoshop Support – Olaf](https://wordpress.org/support/users/jigoshop-support-olaf/)
 * (@jigoshop-support-olaf)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380156)
 * Hello,
 * We cannot reproduce the problem on our test installations. Please create a temporary
   administrator account for us and send the login details to [support@jigoshop.com](https://wordpress.org/support/topic/paypal-validation-error-1/support@jigoshop.com?output_format=md),
   we will try to fix it!
 *  Plugin Author [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * (@mwsgd)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380197)
 * Haven’t heard back — I’m assuming it has been moved to [support@jigoshop.com](https://wordpress.org/support/topic/paypal-validation-error-1/support@jigoshop.com?output_format=md)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Paypal validation error’ is closed to new replies.

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## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)
 * [shipping](https://wordpress.org/support/topic-tag/shipping/)
 * [validation](https://wordpress.org/support/topic-tag/validation/)

 * 5 replies
 * 3 participants
 * Last reply from: [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/paypal-validation-error-1/#post-5380197)
 * Status: resolved