PayPal transaction fee not showing

  • Resolved Titi

    (@thibotus01)


    1 year, 8 months ago

    Hi,

    I’m using 1.9.2-rc1 version

    I notice the Paypal transaction fee (order paid with PayPal) is not showing in some orders. The meta field is missing.

    It seems to be random as for some orders it’s showing correctly.
    I believe it’s not showing when the payment is AUTHORIZED first and CAPTURE later, the fee is not returned.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    1 year, 8 months ago

    Hi @thibotus01,

    I can’t reproduce the behavior of the missing fee, but we just resolved an issue that caused the transaction id in the WooCommerce order to not update when the payment was captured manually (from the order actions): https://github.com/woocommerce/woocommerce-paypal-payments/issues/766
    Not sure if there is a relation, but I think PayPal does not display the fee in the meta for the authorization. The fee may only show for the actual payment, which das a different transaction id. But this linked issue above has been present before 1.9.2-rc1. The behavior you describe only started with the release candidate version?
    Also, are these regular, non-virtual products, and is the intent configured with authorize and capture virtual-only orders?
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Titi

    (@thibotus01)

    1 year, 8 months ago

    Hi,

    This issue was present well before this version.
    It happens on regular non virtual products.

    Intent is authorize and capture virtual orders only

    Thank you,

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    1 year, 8 months ago

    @thibotus01 Here is a test package that should resolve the issue with the transaction ID not updating when you manually capture the payment from the WooCommerce order.

    Again, I’m not sure if there is a direct relation to what you reported but it may be worth giving it a try to see if the problem persists.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Titi

    (@thibotus01)

    1 year, 8 months ago

    Hi Niklas,

    I haven’t tested this package yet, is 1.9.2 solving the issue? I don’t think so since I’m still having the issue.

    Can you please share a fix package with 1.9.2?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    1 year, 8 months ago

    Hi @thibotus01,

    The change was not yet included in the 1.9.2 update, but the test package linked above is based on 1.9.2-rc1. This means there’s a small known issue in that version, but beyond that, it’s essentially the 1.9.2 update plus the fix for the behavior I mentioned above. Again, whether or not this makes a difference for what you reported remains to be seen as we haven’t found a way to reproduce it yet.
    But this will be included in the next version and feedback would still be appreciated.
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    1 year, 7 months ago

    The next version should be out any day now.
    If any problems persist, please feel free to reopen this thread or create a new one.
    Thanks!

    Kind regards,
    Niklas

Viewing 6 replies - 1 through 6 (of 6 total)
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