Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » PayPal transaction “APPROVED” but not “success” when using paypal account

  • Resolved brunofr9313

    (@brunofr9313)


    Hello,

    Since a few days, we are encountering an issue with our form with PayPal account payments.

    If the customer chooses direct credit card payment -> no issue.
    If he or she uses its own PayPal account -> failed & the transaction doesn’t exist in PayPal database.

    We tested the transaction process in sandbox mode, the same issue occurred.

    In the submission page of the form, transactions are in state “approved” instead of “success” and the money is not credited on our account.

    Do you have any idea of the issue ?

    Thanks a lot for your help,

    Bruno

    The page I need help with: [log in to see the link]

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