Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » PayPal to enable PPCP_CUSTOM

  • Resolved mabdulla

    (@mabdulla)


    Hi
    After investing my time to setup up PayPal on GiveWP I was unable to go past the below error:

    PayPal merchant status check API request response is:
    {“merchant_id”:”############”,”tracking_id”:”abc@email.com”,”products”:[{“name”:”PPCP_CUSTOM”,”vetting_status”:”DENIED”,”capabilities”:[]},{“name”:”PPCP_STANDARD”,”vetting_status”:”SUBSCRIBED”,”capabilities”:[“STANDARD_CARD_PROCESSING”]}],”capabilities”:[{“name”:”STANDARD_CARD_PROCESSING”,”status”:”ACTIVE”}],”payments_receivable”:true,”legal_name”:”My Organisation”,”primary_email_confirmed”:true}

    I live in Australia and after spending a week following your instruction to try and resolve this issue with PayPal I received the following reply:

    `Unfortunately, you are unable to integrate with the GiveWP platform because they integrate with the PPCP product and that product is not offered in Australia. Because of this, I am unable to assist you with your request.

    There is nowhere that GiveWP mentions this being one of the limitations or an option not to include this type of service. I can create a PayPal Donation Button and it works fine it’s simply GiveWP inability to integrate with PayPal for Australian PayPal users.
    How can this be resolved?

    Is this something that can be resolved or should I look for an alternative plugin?

    Please help.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    @mabdulla

    Thanks for the thorough message. This is the first I’ve heard of GiveWP’s PayPal integration not working with Australian nonprofits and organizations, but decidedly not the first time I’ve seen something change on PayPal’s side with no notice to us as the plugin developer.

    The issue seems fairly cut-and-dried, though, that you will need to either use a different PayPal account, or use a different Payment Processor. We recommend Stripe, and I’m confident it works in Australia.

    Thanks!

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