That looks like an issue with PayPal itself. You may want to try contacting them. The IPN and API information allows PayPal to send some information back to the site/do refunds via the site. These are actually not needed to just use PayPal. Even if the email address does not exist at PayPal it would still attempt to process and they would hold the money.
Thread Starter
gusray
(@gusray)
Yes may be. But I think that I´m not the only person with that problem thinking that paypal standard is used a lot.
I would try a default theme like twentyseventeen or storefront and remove all PayPal settings but email address as it is the only thing that is required then. This could help rule out if it was a setting/theme issue. I tested my own store and it currently works fine for me. However, that is in the US and does not mean there are issues not outside it.
https://docs.woocommerce.com/document/paypal-standard/
Thread Starter
gusray
(@gusray)
Hi,
I have woocommerce 3.4.2 .
I just called paypal and teh problem is not at their side. They say that it´s a woocommerce integration problem.
-
This reply was modified 5 years, 10 months ago by
gusray.
Hi @gusray
I can confirm that the error “Things don’t appear to be working at the moment. Please try again later.” is related to an issue with your PayPal account. Please make sure everything is set properly within your account and that you have a PayPal Business level account, which is required for PayPal Standard.
Thread Starter
gusray
(@gusray)
Hi,
Yes, I have a business account and also works fine with paypal buttons.
Gustavo
Thread Starter
gusray
(@gusray)
I called paypal, they said that the account is in good status for paypal standard payments.
They will transfer the problem to an integration expert an dwill contact me.
I will add the woocommerce System Report:
### WordPress Environment ###
Home URL: https://humanizationoftechnology.com
Site URL: https://humanizationoftechnology.com
WC Version: 3.4.2
Log Directory Writable: ✔
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.0.30 - Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k
SUHOSIN Installed: –
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Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
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WC Database Version: 3.4.2
WC Database Prefix: wpiy_
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### Post Type Counts ###
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Hide errors from visitors: ✔
### Active Plugins (17) ###
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3D FlipBook: por iberezansky – 1.9.9
Ad Inserter: por Igor Funa – 2.3.9
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pross – 20160523.1
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WooCommerce Multilingual: por OnTheGoSystems – 4.2.10 – No probado con la versión activa de WooCommerce
WooCommerce - PayU Latam Gateway: por Code is everywhere - Jairo Ivan Rondon Mejia – 1.2.3 – No probado con la versión activa de WooCommerce
WooCommerce: por Automattic – 3.4.2
Visitor Statistics (free): por osamaesh – 1.6
WPForms Lite: por WPForms – 1.4.6
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Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: dgfw_gift (dgfw_gift)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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Base de la tienda: #58 - /tienda/
Carrito: #59 - /carrito/
Finalizar compra: #60 - /finalizar-compra/
Mi cuenta: #61 - /mi-cuenta/
Términos y condiciones: ❌ Página sin definir
### Theme ###
Name: MH Magazine lite
Version: 2.8.0
Author URL: https://www.mhthemes.com/
Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
WooCommerce Support: ✔
### Templates ###
Overrides: –
@gusray – I don’t see any issues in the logs you’ve provided; at any rate, they’re just the request logs sent to PayPal and don’t include the response. If a response isn’t logged it’s because the error is happening on the PayPal side and nothing is sent back to the store. Hopefully, PayPal can review logs from their side to see what the real error here is, but as Melinda mentioned, it’s usually an issue with your PayPal merchant account.
As @mtruitt mentioned it’s always a good idea to test this with a default theme and with just WooCommerce enabled.
Kenin
(@kbassart)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thread Starter
gusray
(@gusray)
Thank you to everybody.
I jsut solved teh problem.
Thread Starter
gusray
(@gusray)
Thank you.
I just solved the problem.
How did you fix it? I’m having the exact same problem. It’s been working great since 2016, but after I updated all my plugins recently, I now get that error trying to buy from my site.
Thread Starter
gusray
(@gusray)
Hi,
My problem was that teh paypal acount en web preference ws not properlly setup.
