Title: PayPal sometimes not loading
Last modified: February 12, 2022

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# PayPal sometimes not loading

 *  Resolved [edude](https://wordpress.org/support/users/edude/)
 * (@edude)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/paypal-sometimes-not-loading/)
 * I’m getting reports from some users that When they hit the PalPal button to checkout
   it doesn’t connect to PayPal. Then when they try it again it will work fine. 
   They were using different devices/operating systems.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaypal-sometimes-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/paypal-sometimes-not-loading/#post-15367074)
 * Hi [@edude](https://wordpress.org/support/users/edude/),
 * We checked your site and the Paypal page loaded successfully each time we tried
   to checkout. Since the issue is not occurring always it doesn’t seem to be an
   issue related to the plugin. Can you please check exactly when the issue is occurring?
 *  Thread Starter [edude](https://wordpress.org/support/users/edude/)
 * (@edude)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/paypal-sometimes-not-loading/#post-15367828)
 * Thanks for the reply and thanks very much for testing it on your end. I also 
   have tested it as a user with no problems. Basically they said when they hit 
   the button that takes them to PayPal on my checkout page it doesn’t load. Then
   when they try again at a different time or an a different device everything works
   fine. One user had Windows 10 and the other one was on an iPad, not sure about
   connection speeds. Could it be something on the users side? The majority of my
   users have not had a problem.
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/paypal-sometimes-not-loading/#post-15371257)
 * Hi [@edude](https://wordpress.org/support/users/edude/),
 * We are not sure what might have caused the issue. It might have occurred due 
   to some network issues or PayPal side errors. We can assure you that the issue
   is not caused due to any issues with the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PayPal sometimes not loading’ is closed to new replies.

 * ![](https://ps.w.org/express-checkout-paypal-payment-gateway-for-woocommerce/
   assets/icon-256x256.gif?rev=3385064)
 * [Payment Gateway of PayPal for WooCommerce](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/paypal-sometimes-not-loading/#post-15371257)
 * Status: resolved