Paypal settings not available

  • franwess

    (@franwess)


    3 years, 9 months ago

    Hi there,

    We are experiencing a strange issue with the plugin – once we enable the plugin and setup our two currencies, ZAR (South Africa) & USD we are having issues accessing the Paypal settings to setup Paypal.

    We can access our Payfast settings for South Africa but it is not possible to setup Paypal when clicking to enable or setup. We basically just get the “Save” button on the Paypal setup page in Woocommerce.

    Is it possible for you to assist?

    Kind regards
    Francois Wessels

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mivtt

    (@mivtt)

    3 years, 9 months ago

    Hi,

    Thank you for using VillaTheme’s plugin.

    We can not help with this problem, because our plugin simply does not impact on supporting or not a payment gateway. it just helps control payment gateways with a respective currency
    If you deactivate our plugin and take a test to pay with Paypal, if Paypal supports your native currency, so with our plugin activated should be fine.

    Best regards.

    • This reply was modified 3 years, 9 months ago by mivtt.
    Thread Starter franwess

    (@franwess)

    3 years, 9 months ago

    Hi there,

    Thank you for the quick response. I am a bit confused here.

    When I activate your plugin I can add which currencies my store will accept?

    We want to accept two currencies, ZAR for South Africa and USD. Default currency of the store is ZAR. If I set the default currency of the store to USD, I can access the Paypal settings. If I set the default currency to ZAR and activate your plugin I cannot access Paypal’s settings?

    How do I then configure the Payment gateway with your plugin activated?

    Kind regards
    Francois Wessels

    • This reply was modified 3 years, 9 months ago by franwess.
    Plugin Support mivtt

    (@mivtt)

    3 years, 9 months ago

    Hi,

    So what will happen if you deactivate our plugin, set ZAR as the default currency, can you access the Paypal settings?

    Best regards.

    Thread Starter franwess

    (@franwess)

    3 years, 9 months ago

    Hi there,

    When your plugin is not activated and we have setup ZAR as default only Payfast is available.

    Paypal is not available since ZAR is not a Paypal currency. When I set the default currency to USD, Paypal’s settings is available for me to change.

    Is the function of your plugin not to enable more that one currency? Meaning that when I have setup your plugin I should have bot Payfast’s settings and Paypal’s settings available to me.

    Hope this makes sense…

    Kind regards
    Francois

    Plugin Support mivtt

    (@mivtt)

    3 years, 9 months ago

    Hi,

    It is actually not the plugin function. As long as PayPal and Payfast payment gateways accept your currency, without our plugin. So when you activate our plugin, you must pay successfully with those gateways.

    So the last question: “when I have setup your plugin I should have bot Payfast’s settings and Paypal’s settings available to me”, these settings actually are independent of each other.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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