Support » Plugin: WooCommerce » PayPal Sandbox Works, Live Site Does Not

  • Resolved Dragonfly-CA


    I’m trying to launch a brand new install of WooCommerce and I can’t seem to get it to connect to PayPal.

    Transactions complete for me in Sandbox mode, however when I try to place an order on my live site, I get this error message:

    <span class=
    Your purchase couldn't be completed
    Error Message
    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem.

    My log shows:

    05-21-2013 @ 16:46:14 - Generating payment form for order #2198. Notify URL:

    But then seems to stop before the next steps I noticed take place in Sandbox mode:

    05-21-2013 @ 16:48:18 - Checking IPN response is valid...
    05-21-2013 @ 16:48:18 - IPN Request: Array

    Does anyone know how to fix?

Viewing 1 replies (of 1 total)
  • Fixed It!

    It was the reCaptcha plugin hide mail feature that was not allowing email addresses to be passed along to PayPal.

Viewing 1 replies (of 1 total)
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