Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Paypal receiving wrong payment “To” details

  • Resolved Jo Waltham



    Our client reported that a couple of days ago their donation and membership forms were no longer getting payments. Their members were completing the form, going through the Paypal process but neither they received the payment nor was the payment taken from the members’ paypal accounts.

    I’ve done a few tests myself and on the Paypal form (which you get redirected to) the TO field has my details (ie the form filler/payer details) and not my client’s details (the payment recipient). Therefore I am effectively trying to pay myself and not them.

    I’ve tried disconnecting and resetting the sandbox and live API keys but the issue remains.

    For now I have disconnected the Paypal account so to reduce confusion for my client and their members.

    The page I need help with: [log in to see the link]

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Viewing 6 replies - 16 through 21 (of 21 total)
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