Paypal Recaptcha Error

Resolved scifigirl128
(@scifigirl128)

1 year, 7 months ago

A customer emailed me that they’ve been getting a recaptcha error when they try to pay with paypal on my site. I’m genuinely not sure how to test if this was from another plugin or Woocommerce because I only have my single paypal account. I deactivated a security plugin I thought was the culprit, but the customer said they were still getting an error.

They ended up being able to pay with PayPal using an incognito tab in Chrome, but I still don’t know how to troubleshoot this. Any suggestions?

The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
Plugin Support
Daniyal Ahmed (a11n)
(@daniyalahmedk)
1 year, 7 months ago
Hi there,
Thanks for reaching out.
I need to learn a bit more about your website. It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Best,
Thread Starter
scifigirl128
(@scifigirl128)
1 year, 7 months ago

### WordPress Environment ###

WordPress address (URL): https://girlinbluemusic.com
Site address (URL): https://girlinbluemusic.com
WC Version: 6.8.0
REST API Version: ✔ 6.8.0
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: nginx
PHP Version: 8.0.22
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.84.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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### Post Type Counts ###

achievement-type: 2
amp_validated_url: 23
attachment: 1398
books: 8
bp-email: 25
bp_custom_menu_page: 2
br_filters_group: 1
br_product_filter: 4
caf_posts: 1
cl-layout: 1
cl-template: 1
community: 1
courses: 2
customize_changeset: 349
custom_css: 3
custom_dns: 1
dns_revision: 1
e-landing-page: 1
eazy-filter: 4
eazy-filter-group: 1
elementor_library: 74
feedback: 5
forum: 8
glossary: 9
hurrytimer_countdown: 3
jetpack-portfolio: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_mem_plan: 25
jp_pay_product: 3
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
ld-notification: 3
learning: 1
lesson: 42
lp_course: 1
lp_lesson: 22
lp_question: 3
lp_quiz: 3
mbdb_book: 21
mbdb_book_grid: 7
my_keywords: 1
nab_experiment: 5
nav_menu_item: 30
oembed_cache: 116
page: 108
pdfposter: 3
points-award: 9
points-type: 2
post: 115
ppt_viewer: 1
product: 47
product_variation: 8
reply: 34
revision: 2040
sfwd-assignment: 3
sfwd-certificates: 4
sfwd-courses: 11
sfwd-essays: 22
sfwd-lessons: 311
sfwd-question: 50
sfwd-quiz: 13
sfwd-topic: 59
shopengine-template: 1
shop_coupon: 14
shop_order: 188
shop_order_refund: 1
step: 1
tooltips: 6
topic: 20
topics: 7
tutor_announcements: 1
tutor_enrolled: 9
tutor_quiz: 1
wfacp_checkout: 2
wffn_landing: 1
wnbell_notifications: 22
wpcode: 3
wphb_minify_group: 262
wpws_page: 2
wp_block: 8
wp_global_styles: 4
yith_wcan_preset: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (64) ###

Akismet Anti-Spam: by Automattic – 5.0
AMP: by AMP Project Contributors – 2.3.0
AutomatorWP - BuddyPress integration: by AutomatorWP – 1.1.2
AutomatorWP - LearnDash integration: by AutomatorWP – 1.0.5
AutomatorWP - WooCommerce integration: by AutomatorWP – 1.1.1
AutomatorWP: by AutomatorWP – 2.2.6
bbPress Notify Admins: by Brajesh Singh(BuddyDev.com) – 1.0.3
bbp style pack: by Robin Wilson – 5.0.8
bbPress: by The bbPress Contributors – 2.6.9
Custom Profile Menu for BuddyPress: by Nahid Ferdous Mohit – 1.0.3
BuddyPress Reorder Tabs: by BuddyBoss – 2.0.1
BuddyPress: by The BuddyPress Community – 10.4.0
Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
CoBlocks: by GoDaddy – 2.24.2
Code Snippets: by Code Snippets Pro – 3.2.0
Coming Soon Products for WooCommerce: by GrandPlugins – 1.0.0
Custom Post Type UI: by WebDevStudios – 1.12.1
Design Upgrade for LearnDash: by Escape Creative – 2.12
Elementor Pro: by Elementor.com – 3.7.3
Elementor: by Elementor.com – 3.7.2
Essential Addons for Elementor: by WPDeveloper – 5.2.3
EWWW Image Optimizer: by Exactly WWW – 6.7.0
Facebook for WooCommerce: by Facebook – 2.6.21
WordPress.com Editing Toolkit: by Automattic – 3.39221
Google Listings and Ads: by WooCommerce – 2.0.4
Site Kit by Google: by Google – 1.81.0
Gutenberg: by Gutenberg Team – 13.9.0
H5P: by Joubel – 1.15.4
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1
Jetpack: by Automattic – 11.3-a.7
Google Ads & Marketing by Kliken: by Kliken – 1.0.8
Layout Grid: by Automattic – 1.8.2
Lazy Load Background Images for Elementor: by James Revillini – 1.1.2
LearnDash LMS - Certificate Builder: by LearnDash – 1.0.3
LearnDash LMS - Course Grid: by LearnDash – 2.0.6
LearnDash LMS - Elementor: by LearnDash – 1.0.3
LearnDash HUB: by LearnDash – 1.0.0
LearnDash LMS - Notifications: by LearnDash – 1.5.3
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.4.1
Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
Microsoft Clarity: by Microsoft – 0.7.5
Mooberry Book Manager: by Mooberry Dreams – 4.13.2
Next Step for LearnDash: by Luis Rock – 1.0.0
MailerLite - Signup forms (official): by MailerLite – 1.5.9
Page Optimize: by Automattic – 0.5.2
Pinterest for WooCommerce: by WooCommerce – 1.2.2
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.217

Qubely - Advanced Gutenberg Blocks: by Themeum – 1.8.4
Rank Math SEO: by Rank Math – 1.0.95.1
LearnDash LMS: by LearnDash – 4.3.0.2
BuddyBuilder Pro: by StaxWP – 1.6.7
BuddyBuilder - BuddyPress Builder for Elementor: by StaxWP – 1.7.1
TWB Woocommerce Reviews: by Abu Bakar – 1.7.5
Unlimited Elementor Inner Sections By BoomDevs: by BoomDevs – 1.0.0
MailerLite - WooCommerce integration: by MailerLite – 1.7.4
Booster for WooCommerce: by Pluggabl LLC – 5.6.2
WooCommerce Payments: by Automattic – 4.6.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.1
WooSwipe: by Thrive Website Design – 2.0.1
WP Notification Bell: by SPlugins – 1.3.19
WP Rollback: by Impress.org – 1.7.1

### Inactive Plugins (8) ###

Advanced Product Fields for WooCommerce: by StudioWombat – 1.5.3
Easy Dash for LearnDash: by Luis Rock – 2.1.0
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.6
Preorders for WooCommerce: by Bright Plugins – 1.2.7
Subscriptions For WooCommerce: by WP Swings – 1.4.2
Wbcom Designs - BuddyPress reCaptcha: by Wbcom Designs – 1.5.0
WC4BP: by ThemeKraft – 3.4.7
Woo Discount Rules: by Flycart – 2.4.4

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.7.2
LearnDash LMS Multisite: by LearnDash – 1.0.0
WP.com Site Helper: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2382 - /shop/
Cart: #3490 - /cart/
Checkout: #3491 - /checkout/
My account: #3492 - /my-account/
Terms and conditions: #2990 - /shop/shop-policies-and-faqs/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://girlinbluemusic.com
Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No

### Store Setup ###

Country / State: United States (US) — Illinois

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ❌ No

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-08-23 19:48:47 -05:00
Options: ✔
Notes: 96
Onboarding: completed

### WooCommerce Payments ###

Version: 4.6.0
Connected to WPCOM: Yes
Blog ID: 119657919
Account ID: acct_1Hzapq2EbYMxzUbw

### Action Scheduler ###

Complete: 10,006
Oldest: 2022-07-22 15:42:50 -0500
Newest: 2022-08-22 15:41:01 -0500

Failed: 3,942
Oldest: 2021-06-28 21:25:46 -0500
Newest: 2022-04-28 09:22:44 -0500

Pending: 14
Oldest: 2022-08-22 15:43:15 -0500
Newest: 2022-08-28 14:22:59 -0500

### Status report information ###

Generated at: 2022-08-22 15:41:28 -05:00
Igor H
(@ihereira)
1 year, 7 months ago
Hello,
I was unable to reproduce the issue from my end, is possible there is any browser extension on the user’s end that is triggering the PayPal Captcha? You can ask the customer in case the issue persists.
Pending: 14
You can navigate to WooCommerce > status > scheduled actions, and run the pending actions, then allow some time for them to run properly.
BuddyPress reCaptcha: by Wbcom Designs
You can contact plugin support and ask them if the issue was present when this plugin was active on your site, they will be able to provide you with more information.
If you would like to provide another layer of security you can consider using this plugin:
https://woocommerce.com/products/recaptcha-for-woocommerce/
It includes a 30-day money-back guarantee policy.
I hope this provides clarity.
Thread Starter
scifigirl128
(@scifigirl128)
1 year, 7 months ago
Thanks for the help! This was the only customer who’s had any issues, so I’m hoping that it is something on the user’s end.
And thank you for the suggestions!
I’ll mark this thread as resolved 🙂
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Paypal Recaptcha Error’ is closed to new replies.
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