Title: paypal problem
Last modified: August 14, 2020

---

# paypal problem

 *  Resolved [bronzebomber](https://wordpress.org/support/users/antoinechahine/)
 * (@antoinechahine)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/)
 * Hi, i posted my issue on the woocommerce forum and i was asked to post it here
   since it is an issue with the paypal plugin, this is a link to the post:
 * [https://wordpress.org/support/topic/paypal-problem-7/#post-13252297](https://wordpress.org/support/topic/paypal-problem-7/#post-13252297)
 * the problem is basically that the paypal button is working on the cart page but
   not on checkout insted it gives me the window : dont see the secure paypal browser
   etc…. and then nothing happens.
 * this is the page:[https://zazabajouk.com/cart/](https://zazabajouk.com/cart/)
    -  This topic was modified 5 years, 8 months ago by [bronzebomber](https://wordpress.org/support/users/antoinechahine/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaypal-problem-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13257760)
 * Hey there!
 * You have a bunch of JavaScript errors on your site, which will prevent a lot 
   of things from functioning, in this case, it’s PayPal
 * This kind of problem is usually caused by either a conflict with your theme or
   with another plugin.
      The best way to determine this is to:
    - 
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. You can find
   a more detailed explanation on how to do a conflict test here.
 *  Thread Starter [bronzebomber](https://wordpress.org/support/users/antoinechahine/)
 * (@antoinechahine)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13257831)
 * ok thank you. one more thing, the site is infected by malware..could this also
   be the cause of these JS errors??
 *  Plugin Contributor [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13276309)
 * Honestly, I have no idea. They are more likely due to conflicts with plugins 
   and themes.
 * However, having an ecommerce site running while you know you are infected with
   malware is negligent, and you need to address that as the first issue on your
   site. That is the major issue here, then take a look at conflict testing as described
   above.
 *  Thread Starter [bronzebomber](https://wordpress.org/support/users/antoinechahine/)
 * (@antoinechahine)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13277255)
 * the site is not yet advertised etc.. its not for me, its for my client, i am 
   the developer, i have suggested cleaning up the site with sucuri services but
   until now they did not do it i certainly recommended to clean the site first 
   and foremost.
 *  Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/)
 * (@dougaitken)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13316675)
 * Hi [@antoinechahine](https://wordpress.org/support/users/antoinechahine/)
 * Currently, it sounds like you’re unable to pinpoint the cause of this problem
   and there is a lot happening on the site with the malware infection. It is certainly
   possible that the malware is causing this but we’re unable to confirm that.
 * I hope the cleanup process is going well so please do let us know once that has
   happened, with everything updated, if you can replicate this bug.
 * Thanks,
 *  Plugin Contributor [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13351252)
 * Hey there!
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘paypal problem’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-8/#post-13351252)
 * Status: resolved