Title: paypal problem Last modified: August 13, 2020 --- # paypal problem * Resolved [bronzebomber](https://wordpress.org/support/users/antoinechahine/) * (@antoinechahine) * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/) * hi, i installed this paypal wocommerce plugin and its not working on the checkout page it only pops up a window that says cant see the secure paypal browser..etcc.. and it doesnt take you to the paypal checkout, the paypal button works on the cart page but not on checkout which is why i put the cart and checkout on the same page etc.. someone knows how to troubleshoot this problem ??? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaypal-problem-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/#post-13251418) * Hi there, * In order to troubleshoot this further, can you share a copy of your status report as found under **WooCommerce > Status**? * Thread Starter [bronzebomber](https://wordpress.org/support/users/antoinechahine/) * (@antoinechahine) * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/#post-13251453) * Please be aware that the site contains malware too. heres the report status: * ``` ### WordPress Environment ### WordPress address (URL): https://zazabajouk.com Site address (URL): https://zazabajouk.com WC Version: 4.3.2 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.39 (Win64) OpenSSL/1.1.1c PHP/7.3.6 PHP Version: 7.3.6 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1c SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.15-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.2 WC Database Prefix: wp_ Total Database Size: 64.91MB Database Data Size: 58.84MB Database Index Size: 6.07MB wp_woocommerce_sessions: Data: 11.02MB + Index: 1.06MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_expm_maker: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_expm_maker_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 4.05MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 6.47MB + Index: 2.56MB + Engine InnoDB wp_posts: Data: 23.38MB + Index: 0.67MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.20MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 2.31MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_upcp_catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_catalogue_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_fields_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_item_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_subcategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tagged_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tag_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.39MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### aoc_popup: 5 attachment: 867 br_filters_group: 1 br_product_filter: 2 carousels: 27 custom_css: 1 customize_changeset: 165 elementor_library: 2 nav_menu_item: 615 page: 105 portfolio-item: 35 post: 271 product: 73 revision: 1309 shop_coupon: 1 shop_order: 4 slides: 2 testimonials: 16 wcpcsu-custom-post: 2 wpcf7_contact_form: 8 ywar_reviews: 7 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### a3 Lazy Load: by a3rev Software – 2.4.0 Aramex Shipping WooCommerce: by aramex.com – 1.0.0 – Installed version not tested with active version of WooCommerce 4.3.2 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.1 Elementor: by Elementor.com – 2.9.14 Elated Core: by Elated Themes – 1.3 Read More: by Edmon – 2.5.6 Insert Headers and Footers: by WPBeginner – 1.4.6 Jetpack by WordPress.com: by Automattic – 8.8.1 WPBakery Page Builder: by Michael M - WPBakery.com – 5.7 Popup anything on click: by WP OnlineSupport – 1.7.7 Premium Addons for Elementor: by Leap13 – 3.20.9 Really Simple SSL: by Really Simple Plugins – 3.3.4 Slider Revolution: by ThemePunch – 5.4.8.3 Shortcode in Menus: by Gagan Deep Singh – 3.5 Shortcodes Ultimate: by Vladimir Anokhin – 5.9.2 SSL Insecure Content Fixer: by WebAware – 2.7.2 W3 Total Cache: by BoldGrid – 0.14.3 WooCommerce Product Carousel, Slider and Grid Ultimate: by AazzTech – 1.7.4 – Installed version not tested with active version of WooCommerce 4.3.2 Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.0.9 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 WooCommerce: by Automattic – 4.3.2 Wordfence Security: by Wordfence – 7.4.10 WP Fastest Cache: by Emre Vona – 0.9.0.9 WP show more: by JAMOS Web Service – 1.0.7 ### Inactive Plugins (4) ### Hello Dolly: by Matt Mullenweg – 1.7.2 States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.2.10 WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.1 – Installed version not tested with active version of WooCommerce 4.3.2 WOOF by Category: by KAGG Design – 2.6.1 – Installed version not tested with active version of WooCommerce 4.3.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #811 - /shop/ Cart: #812 - /cart/ Checkout: ❌ Page visibility should be public My account: #814 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Kendall Version: 1.7 Author URL: http://themeforest.net/user/elated-themes Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: kendall/woocommerce/cart\cart-shipping.php kendall/woocommerce/cart\cart-totals.php kendall/woocommerce/cart\cart.php version 3.5.0 is out of date. The core version is 3.8.0 kendall/woocommerce/cart\shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0 kendall/woocommerce/content-product.php kendall/woocommerce/content-single-product.php kendall/woocommerce/content-widget-product.php kendall/woocommerce/global\quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 kendall/woocommerce/myaccount\form-login.php version 3.6.0 is out of date. The core version is 4.1.0 kendall/woocommerce/product-searchform.php kendall/woocommerce/single-product\add-to-cart\external.php kendall/woocommerce/single-product\add-to-cart\grouped.php version 3.4.0 is out of date. The core version is 4.0.0 kendall/woocommerce/single-product\add-to-cart\simple.php kendall/woocommerce/single-product\meta.php kendall/woocommerce/single-product\price.php kendall/woocommerce/single-product\product-image.php kendall/woocommerce/single-product\review.php kendall/woocommerce/single-product\share.php kendall/woocommerce/single-product\tabs\tabs.php version 2.4.0 is out of date. The core version is 3.8.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 31 Oldest: 2020-07-13 19:02:07 +0000 Newest: 2020-08-12 14:46:12 +0000 ``` * [Zach W](https://wordpress.org/support/users/dynamiczach/) * (@dynamiczach) * Automattic Happiness Engineer * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/#post-13252297) * Howdy! * This looks like an issue with the PayPal Checkout plugin, not the core WooCommerce“ PayPal Standard” option. * Can you please post this issue here: * [https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/) * Please include a link to this forum thread, so that we can keep track of what’s already been done. * I’m going to mark this “thread” as `Resolved` here, and we will be able to help you further there. * Thread Starter [bronzebomber](https://wordpress.org/support/users/antoinechahine/) * (@antoinechahine) * [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/#post-13255836) * [https://wordpress.org/support/topic/paypal-problem-8/](https://wordpress.org/support/topic/paypal-problem-8/) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘paypal problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [bronzebomber](https://wordpress.org/support/users/antoinechahine/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/paypal-problem-7/#post-13255836) * Status: resolved