Title: PayPal Pro ERROR Last modified: August 30, 2016 --- # PayPal Pro ERROR * [elitistdogg](https://wordpress.org/support/users/elitistdogg/) * (@elitistdogg) * [10 years, 11 months ago](https://wordpress.org/support/topic/paypal-pro-error/) * We have been getting this error for a while now. The recent update hasn’t seemed to fix it. Why is this happening? * PayPal Pro payment failed (correlation ID: XXXXXXXXXXXXX). Payment was rejected due to an error: “This transaction has been completed, but the total of items in the cart did not match the total of all items.”. * ### WordPress Environment ### * Home URL: [http://www.weddingprepgals.com](http://www.weddingprepgals.com) Site URL: [http://www.weddingprepgals.com](http://www.weddingprepgals.com) Jigoshop Version: 1.17.6 Jigoshop Database Version: 1503180 Log Directory Writable: ✔ / home/wpgftp/public_html/wp-content/uploads/jigoshop-logs/ WP Version: 4.1 WP Multisite: – WP Memory Limit: 96 MB WP Debug Mode: – Language: en_US * ### Server Environment ### * Server Info: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/ 1.4 mod_fcgid/2.3.9 PHP Version: 5.4.36 PHP Post Max Size: 100 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 SUHOSIN Installed: – MySQL Version: 5.5.42 eAccelerator: ✕ APC: ✕ OpCache: ✕ Short Open Tag: ✔ Allow URL fopen: ✔ Session: ✔ Cookie Path:/ Save Path: /tmp Use Cookies: ✔ Use Only Cookies: ✔ Max Upload Size: 20 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ Remote Post: ✔ Remote Get: ✔ * ### Server Locale ### * decimal_point: . thousands_sep: N/A mon_decimal_point: N/A mon_thousands_sep: N/A * ### Active Plugins (21) ### * Jigoshop Order Export (Deans) – Do NOT Update: by Jigoshop | Amadeusz Starzykiewicz– 2.5.2.1 Jigoshop: by Jigoshop Limited – 1.17.6 All In One SEO Pack: by Michael Torbert – 2.2.7 Google XML Sitemaps: by Arne Brachhold – 4.0.8 Cunjo: by Biro Florin Josh Foote – 2.2.5 * Jigoshop Convert to Complete: by Chris Christoff – 1.0 Jigoshop Product Add- ons Export CSV Bridge: by OptArt | Zbigniew Niedzielski – 1.0 Jigoshop Product Add-ons Premium: by OptArt | Zbigniew Niedzielski Piotr Szczygiel – 1.9.3 * Plugin Organizer: by Jeff Sterup – 6.0.4 WP Customer Reviews: by Go Web Solutions– 2.4.8 XYZ WP Contact Form: by xyzscripts.com – 1.3.1 Jigoshop Table Rate Shipping: by Jigoshop – 3.3.4 Jigoshop Checkout Fields Manager: by Jigoshop – 1.3.2 SharePrints Gallery: by JR w/Freak Plugins – 1.0.4.5 Jigoshop PayPal Pro Gateway: by Jigoshop– 1.7.3 Jigoshop Google Product Feed: by Jigoshop – 2.1.2 WP-Mail-SMTP: by Callum Macdonald – 0.9.5 Use Google Libraries: by Jason Penney – 1.6.2.1 W3 Total Cache: by Frederick Townes – 0.9.4.1 Jigoshop – Up-sells/Cross-sells: by Jigoshop – 1.4.2 Jigoshop – Orders & Clients CSV Export: by Ilari Mäkelä – 1.1 * ### Settings ### * Taxes Enabled: ✔ Shipping Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 * ### Jigoshop Pages ### * Shop Base: #1445 – Cart: #742 – /cart/ Checkout: #751 – /checkout/ Pay: #753–/ checkout/pay/ Thanks: #754 – /checkout/thanks/ My Account: Page does not exist Edit Address: Page does not exist View Order: Page does not exist Change Password: Page does not exist Track Order: Page does not exist Terms: #883 – /policies/ * ### Taxonomies ### * Product Types: configurable (configurable) downloadable (downloadable) external( external) grouped (grouped) simple (simple) variable (variable) virtual (virtual) * ### Theme ### * Name: Simplicity Version: 2.1 Author URL: [http://olegnax.com/](http://olegnax.com/) Child Theme: ✕ – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme Jigoshop Support: Not Declared * ### Templates ### * Overrides: simplicity/jigoshop/archive-product.php simplicity/index.php simplicity/ jigoshop/loop-shop.php simplicity/jigoshop/product_taxonomy.php simplicity/jigoshop/ single-product-reviews.php simplicity/jigoshop/single-product.php * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/) Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [elitistdogg](https://wordpress.org/support/users/elitistdogg/) * (@elitistdogg) * [10 years, 11 months ago](https://wordpress.org/support/topic/paypal-pro-error/#post-6200455) * Any idea what causes this error or how to fix it. I had gotten a reply via email, but tried to send back some info- but the emails said your server was having a problem. * Thank you * Thread Starter [elitistdogg](https://wordpress.org/support/users/elitistdogg/) * (@elitistdogg) * [10 years, 10 months ago](https://wordpress.org/support/topic/paypal-pro-error/#post-6200504) * I have sent a few emails without a response and I am curious if anyone knows what is going on with that happening. Is it on our end or is it a problem with the PayPal pro? * Plugin Author [Jigoshop Support – Krzysztof](https://wordpress.org/support/users/krzysztofk-1/) * (@krzysztofk-1) * [10 years, 10 months ago](https://wordpress.org/support/topic/paypal-pro-error/#post-6200508) * Hi elitistdogg, * Can you tell me since when you are experiencing this issue? * Thread Starter [elitistdogg](https://wordpress.org/support/users/elitistdogg/) * (@elitistdogg) * [10 years, 10 months ago](https://wordpress.org/support/topic/paypal-pro-error/#post-6200509) * [@krzysztofk](https://wordpress.org/support/users/krzysztofk/) We have experienced this for at least 6 months, but maybe a year. * I got a response via email from Michael. He thinks its a caching issue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘PayPal Pro ERROR’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/jigoshop_655549.svg) * [Jigoshop](https://wordpress.org/plugins/jigoshop/) * [Frequently Asked Questions](https://wordpress.org/plugins/jigoshop/#faq) * [Support Threads](https://wordpress.org/support/plugin/jigoshop/) * [Active Topics](https://wordpress.org/support/plugin/jigoshop/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jigoshop/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jigoshop/reviews/) * 4 replies * 2 participants * Last reply from: [elitistdogg](https://wordpress.org/support/users/elitistdogg/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/paypal-pro-error/#post-6200509) * Status: not resolved