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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @vedon,

    I haven’t seen this COMPLIANCE_VIOLATION error before but it seems to be more related to the PayPal account itself.
    If you were to receive this error in the live environment, you may need to add an auto-withdrawal method to the account (such as a bank account or local Visa card that supports withdrawals), among other possible reasons. You would have to contact PayPal for further support in identifying the reason for the violation.

    If this is happening for you in the sandbox environment, I suggest trying it with a merchant account from a different country.
    In any case, I’m not sure this error directly relates to the plugin, though the error message could be improved a bit.

    You can collect more details about the error when enabling Logging in the plugin settings and then share the log with the debug ids with the PayPal Merchant Support.
    I hope this helps!

    Kind regards,
    Niklas

    Thread Starter vedon

    (@vedon)

    Thanks for the reply and sorry for taking your time. You are right it was related to paypal account due to other policies applying in my country. Everything is solved no problem what so ever with the plugin.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @vedon,

    Thanks for the update and no worries.
    It’s not always easy to tell what the origin of eventual errors is but we’re here to assist to the best of our ability.
    For any questions or feedback, don’t hesitate to reach out anytime. Thanks!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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