Support » Plugin: Easy Digital Downloads » Paypal Payment Status: Fail

  • Hello,
    Paypal payments are getting marked as “Failed”, even if the transaction was ok.
    If I refresh my order-complete page it updates and changes to “complete”.

    But users are getting upset of getting this false error message.

    What could be happening?

    This are my payment notes:

    EDD Bot – 21 octubre, 2019, 12:29 am
    Payment recovery processed – Eliminar

    EDD Bot – 21 octubre, 2019, 12:31 am
    Status changed from Pendiente to Failed – Eliminar

    EDD Bot – 21 octubre, 2019, 12:31 am
    Payment failed while validating PayPal PDT. – Eliminar

    EDD Bot – 21 octubre, 2019, 12:31 am
    PayPal Transaction ID: XXXXXXXXXXXXX – Eliminar

    EDD Bot – 21 octubre, 2019, 12:31 am
    Status changed from Failed to Complete – Eliminar

    EDD Bot – 21 octubre, 2019, 12:32 am
    After payment actions processed. – Eliminar

Viewing 1 replies (of 1 total)
  • Plugin Author mordauk

    (@mordauk)

    Hi @mrgeorge3d,

    It looks like you are having a conflict between the PayPal IPN and the PayPal PDT.

    IPN and PDT are both methods that Easy Digital Downloads uses to validate the transaction in PayPal and sometimes they can conflict with each other.

    Can you please disable PDT by removing your Payment Data Transfer token inside Downloads > Settings > Payment Gateways > PayPal and let me know if that resolves the issue?

Viewing 1 replies (of 1 total)
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