Support » Plugin: WooCommerce » paypal payment remains on "pending" and no email notifications

  • when a customer pays by paypal, the purchase still remains on “pending” in back end rather than processing

    i receive no admin email of the new order, and the customer is not receiving their new order email

    tried with “cash on delivery” payment method and the email notifications sent ok… so it seems paypal is not telling my account that the payment has been made?

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  • Probably you are not receiving IPN notifications.

    I’m having the same issue. Any insight?

    I had this problem. I emailed Woothemes support, who suggested re-saving the Permalinks. So this would be a simple thing to try first.

    For me that didn’t work. What I did in the end was get the PDT Identity Token from PayPal and putting that in WooCommerce settings. So it was using PDT rather than IPN for the notification of the payment. And it worked.

    Let me know if you need an explanation of how to do any of this.

    Christine F. Abela
    [link moderated]

Viewing 3 replies - 1 through 3 (of 3 total)
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