Support » Plugin: WooCommerce » PayPal Payment Pending!?

  • Resolved PaulCityhopper

    (@paulcityhopper)


    Hey,

    I have a problem with the PayPal Payments, they are flaged as “canceled”, but the payment is already in the PayPal Account recieved.

    So money is there, but order is marked as canceled!?

    Here is my log:

    
    ### WordPress Environment ###
    
    Home URL: https://www.st-sin.de
    Site URL: https://www.st-sin.de
    WC Version: 3.2.3
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.11
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.28.4
    
    SUHOSIN Installed: –
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.2.3
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Datenbank-Gesamtgröße: 11.64MB
    Datenbank-Datengröße: 9.19MB
    Datenbank-Indexgröße: 2.45MB
    wp_woocommerce_sessions: Daten: 3.88MB + Index: 0.09MB
    wp_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Daten: 0.10MB + Index: 0.07MB
    wp_woocommerce_order_itemmeta: Daten: 0.64MB + Index: 0.44MB
    wp_woocommerce_tax_rates: Daten: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB
    wp_commentmeta: Daten: 0.01MB + Index: 0.01MB
    wp_comments: Daten: 0.33MB + Index: 0.14MB
    wp_ff_cache: Daten: 0.00MB + Index: 0.00MB
    wp_ff_image_cache: Daten: 0.00MB + Index: 0.00MB
    wp_ff_options: Daten: 0.00MB + Index: 0.00MB
    wp_ff_posts: Daten: 0.00MB + Index: 0.00MB
    wp_ff_snapshots: Daten: 0.00MB + Index: 0.00MB
    wp_ff_streams: Daten: 0.00MB + Index: 0.00MB
    wp_iwp_backup_status: Daten: 0.00MB + Index: 0.00MB
    wp_links: Daten: 0.00MB + Index: 0.00MB
    wp_ngg_album: Daten: 0.02MB + Index: 0.02MB
    wp_ngg_gallery: Daten: 0.02MB + Index: 0.02MB
    wp_ngg_pictures: Daten: 0.02MB + Index: 0.02MB
    wp_options: Daten: 0.99MB + Index: 0.08MB
    wp_postmeta: Daten: 1.76MB + Index: 1.12MB
    wp_posts: Daten: 1.06MB + Index: 0.11MB
    wp_termmeta: Daten: 0.00MB + Index: 0.01MB
    wp_terms: Daten: 0.01MB + Index: 0.03MB
    wp_term_relationships: Daten: 0.01MB + Index: 0.03MB
    wp_term_taxonomy: Daten: 0.02MB + Index: 0.01MB
    wp_usermeta: Daten: 0.17MB + Index: 0.11MB
    wp_users: Daten: 0.01MB + Index: 0.02MB
    wp_vtprd_purchase_log: Daten: 0.02MB + Index: 0.02MB
    wp_vtprd_purchase_log_product: Daten: 0.02MB + Index: 0.02MB
    wp_vtprd_purchase_log_product_rule: Daten: 0.02MB + Index: 0.02MB
    wp_wcpdf_invoice_number: Daten: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links: Daten: 0.02MB + Index: 0.02MB
    wp_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    acf: 2
    attachment: 98
    display_type: 7
    faq: 3
    nav_menu_item: 16
    ngg_gallery: 4
    ngg_pictures: 20
    page: 20
    post: 67
    product: 12
    revision: 22
    shop_coupon: 1
    shop_order: 603
    shop_order_refund: 4
    shop_webhook: 1
    vtprd-rule: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (10) ###
    
    InfiniteWP - Client: von Revmakx – 1.6.8
    Contact Form 7: von Takayuki Miyoshi – 4.9.1
    Google Tag Manager for WordPress: von Thomas Geiger – 1.7.1
    WooCommerce Stripe Gateway: von WooCommerce – 3.2.3 – Nicht mit der aktiven Version von WooCommerce getestet
    WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.0.14
    WooCommerce Table Rate Shipping: von Bolder Elements – 3.6.4 – Nicht mit der aktiven Version von WooCommerce getestet
    Webinterpret for WooCommerce: von Webinterpret – 1.2.1 – Nicht mit der aktiven Version von WooCommerce getestet
    WooCommerce: von Automattic – 3.2.3
    Yoast SEO: von Team Yoast – 5.7.1
    NextGEN Gallery: von Imagely – 2.2.14
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop-Basis: #66388 - /shop/
    Warenkorb: #8 - /warenkorb/
    Kasse: #9 - /checkout/
    Mein Konto: #67569 - /mein-konto/
    Geschäftsbedingungen: #66756 - /agb/
    
    ### Theme ###
    
    Name: Lighty
    Version: 1.0
    Author URL: https://www.treubrodt.de
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child Themes. Siehe Wie du ein Child Theme erstellst (engl.)
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: lighty/archive-product.php
    

    Many Regards
    Paul

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Could you turn on the debug log for PayPal, run a test purchase of your own, and see if any errors or anything off is showing in the logs?

    I also suggest running through this troubleshooting guide, especially testing the plugins part as one of them might be messing with the information sent to PayPal.

    2017-11-12T20:42:48+00:00 INFO Generating payment form for order 68496. Notify URL: https://www.st-sin.de/wc-api/WC_Gateway_Paypal/
    2017-11-12T20:42:48+00:00 INFO PayPal Request Args for order 68496: cmd=_cart&business=info%40st-sin.de&no_note=1&currency_code=EUR&charset=utf-8&rm=2&upload=1&return=https%3A%2F%2Fwww.st-sin.de%2Fcheckout%2Fbestellung-eingegangen%2F68496%3Fkey%3Dwc_order_5a08a4378ae7e%26utm_nooverride%3D1&cancel_return=https%3A%2F%2Fwww.st-sin.de%2Fwarenkorb%2F%3Fcancel_order%3Dtrue%26order%3Dwc_order_5a08a4378ae7e%26order_id%3D68496%26redirect%26_wpnonce%3Da72eea735b&page_style=&image_url=&paymentaction=sale&bn=WooThemes_Cart&invoice=WC-68496&custom=%7B%22order_id%22%3A68496%2C%22order_key%22%3A%22wc_order_5a08a4378ae7e%22%7D&notify_url=https%3A%2F%2Fwww.st-sin.de%2Fwc-api%2FWC_Gateway_Paypal%2F&first_name=Firstname&last_name=Lastname&address1=Muster+33&address2=&city=City&state=&zip=12345&country=DE&email=xxxxxxxx%40fxxxx.de&night_phone_b=000000000000000&no_shipping=1&item_name_1=W%C3%BCrfel+-+10+Blisterkarten+N%C2%B01+x+1&quantity_1=1&amount_1=35&item_number_1=68496
    2017-11-12T20:43:46+00:00 INFO Received invalid response from PayPal PDT

    I changed some informations because of data privacy.

    The system status shows that you’re running cURL Version: 7.29.0 NSS/3.28.4, could you upgrade that to 7.56.1, OpenSSL/1.0.1t instead? (If we’re to believe this comment, NSS doesn’t work anymore with PayPal).

    I’d also suggest running through the IPN debug guide at https://docs.woocommerce.com/document/paypal-standard/#section-4 .

    I updated that. But it could not be the problem. I have a few more WooCommerce Stores running on the same Server.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    If the order status is set to cancelled, then that usually means that your site hasn’t received the IPN from PayPal within the window set by **WooCommerce > Settings > Products > Hold Stock**.

    As @eri32s98 mentioned, you’ll need to take a look at the IPN debug guide:
    https://docs.woocommerce.com/document/paypal-standard/#section-4

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hello,

    We are having the same problem since last update I guess:

    Received invalid response from PayPal PDT

    Our cURL Version is 7.50.3, OpenSSL/1.0.2j

    Is this happening to anyone else?

    Best regards,
    Javier

Viewing 7 replies - 1 through 7 (of 7 total)
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