PayPal payment not working

  • Resolved idcglobal

    (@idcglobal)


    2 years, 5 months ago

    We have set PayPal on payment setting correctly and tested it; however it is not working, showing the attached message.

    We tested conflict with other plugin, reset the connection, cleared cache, and tried again and again, but it never be working.
    How can we fix this issue?

    ↓

    Checkout Unavailable!
    Checkout is not available at this time because a payment method has not been set up. Please notify the site administrator.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 27 total)
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  • Plugin Author tribalmike

    (@tribalmike)

    2 years, 5 months ago

    Hi, @idcglobal. I’m sorry to hear that you’re experiencing issues with Tickets Commerce.

    When you go to Events -> Settings -> Payments, does the PayPal gateway show that it is “Enabled for Checkout” (https://i.imgur.com/YVdFLTb.png)?

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    @tribalmike Thank you for your reply.

    I do not see the green sign at all.

    http://elegance-academy.com/wp-content/uploads/2022/03/スクリーンショット-2022-03-30-21.05.33.png

    Plugin Author tribalmike

    (@tribalmike)

    2 years, 5 months ago

    Okay. In the “PayPal” section on that page, is PayPal enabled (https://i.imgur.com/lz7uIkN.png)?

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    Now yes, it has been enabled, but it is still not working.

    Plugin Author tribalmike

    (@tribalmike)

    2 years, 5 months ago

    Okay. The last thing to look at is your PayPal account.

    Log into PayPal, then where your name is in the top right-hand corner, there should be a menu that appears that has a “Profile Settings” link.

    Go to “Profile Settings”, then look for your “Account Type”. Does it say “Business”?

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    Hello, yes, it says Business…

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    Hello May I know any further advice? It has not been working at all…

    Plugin Support Abz

    (@abzlevelup)

    2 years, 5 months ago

    Hello @idcglobal,

    Apologies for the delay here, we’re still trying to figure out what’s causing the issue here or what option on your PayPal account to fix this issue. For other users, after installing and setting it up, should work as expected. In your case, this might be isolated.

    Appreciate your time and patience, I’d get back to you as soon as I hear from our devs as well.

    Best,
    Abz

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    Dear Abz
    Thank you for your concern.
    We appreciate that.

    Mari

    Plugin Support Abz

    (@abzlevelup)

    2 years, 5 months ago

    Hi @idcglobal,

    No worries! Although, I have not heard back from our devs yet. Could you confirm that you have the latest version of the plugin? If not, please do update to the latest version and retry reconnecting PayPal.

    Let me know how it goes.

    Best,
    Abz

    asanli

    (@asanli)

    2 years, 5 months ago

    Hello I installed the Plugin yesterday. The newest Version of “Events Calendar” and “Events Ticket” ist installed. I have the same Problem.

    Checkout Unavailable!
    Checkout is not available at this time because a payment method has not been set up. Please notify the site administrator.

    Paypal ist enabled with a Bussiness Account and i have also no green signs. Just Paypal enabled.

    Thank you for your concern.

    Greeting Ahmet

    • This reply was modified 2 years, 5 months ago by asanli.
    • This reply was modified 2 years, 5 months ago by asanli.
    asanli

    (@asanli)

    2 years, 5 months ago

    Ok the problem was my Paypal Account. I tryed another Bussiness Account of mine and it worked perfect.

    Plugin Support Abz

    (@abzlevelup)

    2 years, 5 months ago

    Hi @asanli,

    Thanks for reaching out to us, and good to know that you were able to figure it out. Appreciate you letting me know.

    I’m curious. Perhaps the other account was not set up properly? Would be good if you could also share what changed or difference between the accounts, if it is not too much.

    Looking forward to your response.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    2 years, 5 months ago

    Hi @idcglobal,

    Thanks for your patience here. Could you also try another/switching PayPal account and make sure that is Business Type as well?

    Another user have had the same problem as you encountered, tried another Business Account — and it worked perfectly. Might worth trying as well.

    Looking forward to hearing from you.

    Best,
    Abz

    Thread Starter idcglobal

    (@idcglobal)

    2 years, 5 months ago

    @abzlevelup Thank you for your suggestion; however, we are not able to use another account as the PayPal is our main account system that ,manage all financial matters of all our businesses.
    I am contacting the PayPal team to ask them if they can help us.

    Thank you,
    Mari

Viewing 15 replies - 1 through 15 (of 27 total)
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