• Resolved cupideros

    (@cupideros)


    Why are my latest subscribers orders all pending? And should I be using Paypal Standard or another Paypal level?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support thomaswild

    (@thomaswild)

    Hello @cupideros,

    To better understand the issue at had, I would like to ask you for some additional details:

    1. A screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin as well as its version is visible.
    2. A screenshot of the page at Paid Member Subscriptions -> Settings -> Payments -> Gateways
    3. Could you send me the Subscription and Payment logs of 2-3 accounts that have the issue you have described?

      For the subscription logs, navigate to: Paid Member Subscriptions -> Members -> look for the member you wish to see the information for -> edit member -> in the Subscriptions section -> click on edit -> scroll down to see the subscription log.

      For the payment logs, you can navigate to: Paid Member Subscriptions -> Members -> look for the member you wish to see the information for -> edit member -> scroll down to Recent Payments -> click on view details -> scroll down to see the payment log.

    Note: Since this is a public forum, please make sure all sensitive/private data is hidden/blurred from the screenshots

    You can use a site like https://snipboard.io/ to share the screenshots.

    Thread Starter cupideros

    (@cupideros)

    I believe a lot of these are simply bot subscriptions. The email first and last names seems strange.

    Plugin Support thomaswild

    (@thomaswild)

    Hi @cupideros,

    I can only see one attached screenshot. Could you please send me the other screenshots as well?

    Example of what the Subscription Logs should look like: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs
    Example for Payment Logs: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs

    Please keep in mind the note added to my previous response:
    Since this is a public forum, please make sure all sensitive/private data is hidden/blurred from the screenshots

Viewing 3 replies - 1 through 3 (of 3 total)

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