To better understand the issue at had, I would like to ask you for some additional details:
A screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin as well as its version is visible.
A screenshot of the page at Paid Member Subscriptions -> Settings -> Payments -> Gateways
Could you send me the Subscription and Payment logs of 2-3 accounts that have the issue you have described?
For the subscription logs, navigate to: Paid Member Subscriptions -> Members -> look for the member you wish to see the information for -> edit member -> in the Subscriptions section -> click on edit -> scroll down to see the subscription log.
For the payment logs, you can navigate to: Paid Member Subscriptions -> Members -> look for the member you wish to see the information for -> edit member -> scroll down to Recent Payments -> click on view details -> scroll down to see the payment log.
Note: Since this is a public forum, please make sure all sensitive/private data is hidden/blurred from the screenshots
Please keep in mind the note added to my previous response: Since this is a public forum, please make sure all sensitive/private data is hidden/blurred from the screenshots
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