PayPal order confirmation email issues

Resolved cocoa55
(@cocoa55)

3 years, 5 months ago
Hi, I have a issues of paypal order confirmation issues such as attached image. The customer ordered 4 items but it is Qty 1 in the paypal order description email. Could you let me know how to fix this issues?
Thank you
- This topic was modified 3 years, 5 months ago by cocoa55.
- This topic was modified 3 years, 5 months ago by t-p.
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Moderator t-p
(@t-p)

3 years, 5 months ago

What ecommerce plugin are you using?

Thread Starter cocoa55
(@cocoa55)

3 years, 5 months ago

Hi, thank you for your reply.
I am using “WooCommerce PayPal Checkout Gateway”

https://paste.pics/0fd99dd7743396f4f1ab5afa8831b5d0

The setting screen record is attached. I hided API and email.
PayPal standard setting video link
https://kapwi.ng/c/Q19nWyXP
PayPal checkout video link
https://kapwi.ng/c/Aml80jCp

If there is some missing setting, I would appreciate it if you let me know about it
Thread Starter cocoa55
(@cocoa55)

3 years, 5 months ago
Hi, I sometimes got corrected email from PayPal like attached screenshot.
https://paste.pics/da0c3b6a0d11f91d6badd46dd5510ee1
But sometimes I got error email like this
https://paste.pics/8094ddc1e9f8385a33e41f69a9d61199
How can I always get the corrected email like this one?
https://paste.pics/da0c3b6a0d11f91d6badd46dd5510ee1
- This reply was modified 3 years, 5 months ago by cocoa55.
- This reply was modified 3 years, 5 months ago by cocoa55.
Plugin Support Tseten a11n
(@tibetanitech)

3 years, 5 months ago

Hi @cocoa55,

Are you able to resolve the email behavior on your site? If not, can you tell us more about the difference between the two orders where the email was generated in two different layouts or designs?

Is it possible you are using an email customizer plugin? Could you please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks

Joey – a11n
(@jricketts4)

3 years, 5 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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