Support » Plugin: WooCommerce » paypal- not sending email with pdf to customer

  • Hi, problem with my website [ redundant link removed ] is that when customer pays with paypal it is not sending email with ebook pdf that he/she bought. other payment types are working good and are sending email automativally. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Melinda

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    1. Are you setting up the product as a digital/downloadable product?

    2. What status is the order going to after Paypal payment? Emails will only send on completed status, so if yours are going to a different status, that could be a clue into the problem

    Hi Melinda,

    this is downloadable product.

    And 2nd anwer is status: “during realisation”- or something like this, I do not how to translate it exactly, box of status is green

    I have also different type of payment

    Different operator, (polish company) and it is working fine, sending emails etc

    Plugin Support yukikatayama

    (@yukikatayama)

    Automattic Happiness Engineer

    And 2nd anwer is status: “during realisation”- or something like this, I do not how to translate it exactly, box of status is green

    This ,means that the order status is processing. Once you manually change the status to Complete (blue), does the customer get access to the download now?

    To set it so that downloadable products get access immediately, you will want to make sure the products have the Virtual and Downloadable checkboxes marked.

    Plugin Support yukikatayama

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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