Support » Plugin: WooCommerce » PayPal not loading. PayFast is loading and working

  • Resolved redswirl

    (@redswirl)


    The Paypal button does not appear on the Checkout page. Instead, there is a loading button that turns and turns but never loads anything. Console is giving me the following error:
    throw new Error(“SDK Validation error: ‘Invalid query value for currency: ZAR'” );

    /* Original Error:
    Invalid query value for currency: ZAR (debug id: f870856e854f6)
    */

    I have another client in South Africa that uses PayPal, so not sure why it is not working for this client.

    Can you help, please? – the site is behind a coming soon page. I can provide login details. How do I do that?

    Many Thanks
    Vernita

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @redswirl

    Thanks for reaching out!

    The Paypal button does not appear on the Checkout page.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Can you help, please? – the site is behind a coming soon page. I can provide login details. How do I do that?

    As per the Forum Guidelines, please refrain from sending any login information.

    Thread Starter redswirl

    (@redswirl)

    Thank you for getting back to me. So the problem is that the Place order button disappears when PayPal is selected. I assumed it gets replaced by a PayPal button but maybe it doesn’t. Please see the screenshot:
    https://paste.pics/87ab49ce60fd537f59e959e2b2004d1d
    and this screenshot shows the button working for other payment methods:
    https://paste.pics/0082853ea0894109e7ca7bdda2357c7e

    Status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.heatherburnsart.com
    Site address (URL): https://www.heatherburnsart.com
    WC Version: 7.0.0
    REST API Version: ✔ 7.0.0
    WC Blocks Version: ✔ 8.5.1
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.1.11
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 15000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.36-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.0.0
    WC Database Prefix: wpoa_
    Total Database Size: 161.23MB
    Database Data Size: 159.18MB
    Database Index Size: 2.05MB
    wpoa_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    wpoa_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpoa_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpoa_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpoa_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpoa_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpoa_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpoa_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpoa_options: Data: 6.96MB + Index: 0.08MB + Engine MyISAM
    wpoa_postmeta: Data: 145.72MB + Index: 0.37MB + Engine MyISAM
    wpoa_posts: Data: 2.74MB + Index: 0.13MB + Engine MyISAM
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    ### Post Type Counts ###
    
    astra-advanced-hook: 2
    attachment: 82
    custom_css: 3
    customize_changeset: 79
    fl-builder-template: 33
    fl-theme-layout: 10
    nav_menu_item: 22
    page: 14
    post: 6
    product: 57
    product_variation: 202
    revision: 725
    shop_order: 2
    whatsapp-accounts: 1
    wp_global_styles: 3
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (15) ###
    
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.46
    All-in-One WP Migration: by ServMask – 7.65
    Astra Pro: by Brainstorm Force – 3.9.2
    Astra Widgets: by Brainstorm Force – 1.2.12
    Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.6.0.2
    Beaver Themer: by The Beaver Builder Team – 1.4.3.2
    Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.1
    PowerPack for Beaver Builder: by IdeaBox Creations – 2.25.2
    motion.page: by motion.page – 1.6.4
    ShortPixel Image Optimizer: by ShortPixel – 5.0.9
    Sidebar Manager: by Brainstorm Force – 1.1.7
    Variation Swatches for WooCommerce: by CartFlows – 1.0.4
    WooCommerce PayFast Gateway: by WooCommerce – 1.4.25
    WooCommerce PayPal Payments: by WooCommerce – 1.9.4
    WooCommerce: by Automattic – 7.0.0
    
    ### Inactive Plugins (6) ###
    
    Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 4.1.1
    Smush: by WPMU DEV – 3.11.1
    Ultimate Addons for Beaver Builder - Lite: by Brainstorm Force – 1.5.4
    Woo Import Export: by VJInfotech – 5.9.22
    Wordfence Security: by Wordfence – 7.7.1
    WPForms Lite: by WPForms – 1.7.7.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #2990 - /shop/
    Cart: #372 - /cart/
    Checkout: #376 - /checkout/
    My account: #378 - /my-account/
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: http://wpastra.com/about/
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 3.9.2
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: ZA
    WooCommerce currency supported: –
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: ✔
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-10-13 11:11:50 +00:00
    Options: ✔
    Notes: 73
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Complete: 588
    Oldest: 2022-09-13 04:54:37 +0000
    Newest: 2022-10-13 07:48:27 +0000
    
    Pending: 2
    Oldest: 2022-10-14 07:47:07 +0000
    Newest: 2022-10-19 14:03:31 +0000
    
    ### Status report information ###
    
    Generated at: 2022-10-13 07:48:31 +00:00
    

    Many Thanks
    Vernita

    Plugin Support Joash (a11n)

    (@joashrajin)

    Hi Vernita 👋

    Thanks for sharing all of this with us. In order for us to investigate this matter further, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    
    We will be able to help you further there.

    Thread Starter redswirl

    (@redswirl)

    Thank you, I’ve raised the support ticket om WooCommerce.com and got the message:
    Your support request has been submitted to our team of Happiness Engineers. Rest assured that your email arrived safely and our support team will be in touch as soon as we can.

    However I am not getting an email confirming the ticket, so I hope you got it?

    It says my site is not connected to WooCommerce.com when clicking on the link to see how to do that I get an Error 503 Backend fetch failed error.

    But you have all the details above. Please let me know if you need anything else.

    Kind Regards
    Vernita

    Plugin Support Joash (a11n)

    (@joashrajin)

    Hi Vernita 👋

    Thanks for the update! I see that my colleagues have replied to your ticket already. Please keep an eye out for updates via email 🙂

    I will go ahead and close this thread. If anything else comes up, please feel free to create a new thread 👍

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