Support » Plugin: WooCommerce » Paypal is charging same price as the product price

  • Resolved stoaufik

    (@stoaufik)


    Hi,

    I’m creating a website. In the site i’m using the PayPal payment system, From the backend of the site, there is two shipping option is enabled, one is free shipping another is Flat rate 11$.

    But unfortunately, PayPal is charging for the shipping at the same price as the product price. Screenshot of the problem: https://prnt.sc/supg0w

    Can you tell me what is the problem ASAP?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Joey – a11n

    (@jricketts4)

    Hi @stoaufik – This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    – Joey

    Thread Starter stoaufik

    (@stoaufik)

    Hi Joey,

    Thanks for the quick reply. i have activated the storefront theme and deactivated all other plugins except woocommerce then i tried to purchase some products again. But unfortunately, the problem remained the same. here is the screenshot link: https://prnt.sc/sv5a23

    Please have a look and let me know how to fix this.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @stoaufik. I apologize for the delay in getting back to you. Do you still have this issue or have you resolved it? If the issue persists, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter stoaufik

    (@stoaufik)

    Hi,

    Yes, the site is still having this problem, here are the codes:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.oxygenceuticalsusa.com
    Site address (URL): https://www.oxygenceuticalsusa.com
    WC Version: 4.2.0
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.3
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.20
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.2.0
    WC Database Prefix: wpv0_
    Total Database Size: 9.50MB
    Database Data Size: 7.46MB
    Database Index Size: 2.04MB
    wpv0_woocommerce_sessions: Data: 0.30MB + Index: 0.02MB + Engine InnoDB
    wpv0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpv0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpv0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpv0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpv0_eum_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv0_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpv0_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_nextend2_smartslider3_sliders: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpv0_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wpv0_options: Data: 2.27MB + Index: 0.08MB + Engine InnoDB
    wpv0_postmeta: Data: 3.52MB + Index: 0.23MB + Engine InnoDB
    wpv0_posts: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wpv0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpv0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpv0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpv0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpv0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv0_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv0_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    astra-advanced-hook: 2
    attachment: 72
    custom_css: 1
    ml-slide: 4
    ml-slider: 1
    nav_menu_item: 24
    page: 13
    post: 2
    product: 54
    revision: 11
    shop_order: 14
    shop_order_refund: 1
    wc_afrsm: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    AJAX Search for WooCommerce: by Damian Góra – 1.7.1 – Installed version not tested with active version of WooCommerce 4.2.0
    Astra Pro: by Brainstorm Force – 2.5.1
    Import / Export Customizer Settings: by Brainstorm Force – 1.0.3
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.2.1.5
    Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.26.7
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    MetaSlider: by Team Updraft – 3.16.4
    Products Compare for WooCommerce: by BeRocket – 3.5.1.4
    Really Simple SSL: by Really Simple Plugins – 3.3.4
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.16.24
    
    Advanced Flat Rate Shipping For WooCommerce: by Thedotstore – 3.6.5 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Payment Gateway Based Fees: by InoPlugs – 3.1.10 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce: by Automattic – 4.2.0 (update to version 4.3.1 is available)
    WordPress Importer: by wordpressdotorg – 0.7
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.5.6
    
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.1 – Installed version not tested with active version of WooCommerce 4.2.0
    
    YITH WooCommerce Wishlist: by YITH – 3.0.11
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (1) ###
    
    Local by Flywheel Live Link Helper: by Flywheel – 1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: #97 - /cart/
    Checkout: #98 - /checkout/
    My account: #99 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Oxygen Ceuticals
    Version: 1.0.0
    Author URL: https://www.toaufik.com
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 2.4.5
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 15
    Oldest: 2020-06-30 23:54:28 +0000
    Newest: 2020-07-20 19:02:09 +0000
    
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @stoaufik. You seem to be using two plugins for setting shipping rates:

    • Advanced Flat Rate Shipping For WooCommerce: by Thedotstore – 3.6.5 – Installed version not tested with active version of WooCommerce 4.2.0
    • WooCommerce Payment Gateway Based Fees: by InoPlugs – 3.1.10 – Installed version not tested with active version of WooCommerce 4.2.0

    Are those extensions being used to calculate the shipping rate for your orders? If so, please check with the support of each of these plugins for help.

    If the shipping is being set in WooCommerce core, please share a screenshot of your setup for the shipping so we can take a look.

    Thread Starter stoaufik

    (@stoaufik)

    Hi,

    Advanced Flat Rate Shipping For WooCommerce was activated but wasn’t being used. So i deleted it. Also, WooCommerce Payment Gateway Based Fees was activated after this problem started acquiring but I disabled it anyway.

    Here is the screenshot of the shipping method: https://prnt.sc/tnoj06
    There are 2 shipping methods on the site, One is free delivery another one is flat rate which we named UPS and flat rate is currently disabled.

    We want to provide free delivery now, I think that’s it.

    Looking forward to your reply.
    Thanks.

    Thread Starter stoaufik

    (@stoaufik)

    Hello,

    Any update? Also just to let you know, this website only ships if the order amount is a minimum $200 which has free shipping.

    Looking forward.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @stoaufik. It looks like you have resolved the problem. When I took a look at your site, the shipping cost was $20 with PayPal for an order of items totalling $180:


    *Full link: https://d.pr/i/eQiQwH*

    It would be great if you would share the solution if anyone else encounters this problem.

    Thread Starter stoaufik

    (@stoaufik)

    Hi,

    Yes, it is fixed a couple of days ago. We can close this ticket.

    Thanks for your support.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Paypal is charging same price as the product price’ is closed to new replies.